Sr Technical Consultant-Cloud (Application Support,L2 Support)

• Overview:

• Leading AI-driven Global Supply Chain Solutions Software Product Company and one of Glassdoor's Best Places to Work

• Seeking an astute individual that has a strong technical foundation with the hands-on experience on Kubernetes, Docker, Shell Scripting, Ansible and Cloud (GCP/AWS/Azure).

• What you'll do:

• Designing, developing and deploying modular cloud-based systems.

• Collaborating with our engineering teams to evaluate and identify optimal cloud solutions.

• Review and act on the Service requests, Infrastructure requests and Incidents logged by our Implementation teams and clients. Identifying, analysing, and resolving infrastructure vulnerabilities and application deployment issues

• Modifying and improving existing systems. Suggest process improvements and implement them.

• Educating teams on the implementation of new cloud technologies and initiatives particularly GCP and Azure

• Developing and maintaining cloud solutions in accordance with best practices.

• Ensuring efficient functioning of data storage and processing functions in accordance with company security policies and best practices in cloud security.

• Regularly reviewing existing systems and making recommendations for improvements.

• Interacting with clients, providing cloud support, and making recommendations based on client needs.

• What we are looking for:

• Work with product and cloud architects to design automated pipelines to support SaaS delivery and operations in Azure and GCP cloud platforms.

• Hands-on experience and/or significant familiarity with Cloud and automation tools/technologies such as (all not required): Microsoft, Google, Amazon CI/CD tool suites IaaS, PaaS, SaaS tool suites other tools such as Terraform, Ansible, Jenkins, GitHub/BitBucket, Artifactory, Maven, Docker & Kubernetes, etc.

• Solid understanding of and demonstrated hands-on experience with collaboration tools (any 2) JIRA, Confluence, visualization tools (Lucid Charts, Visio), Office Suite and SharePoint.

• Understanding of ITIL processes (Incident management, Request fulfillment, Change management, RCAs)

• Experience in shell scripting (unix, python)

• Proficiency in JIRA, Rally, or similar Agile lifecycle tools solid understanding of and demonstrated hands-on experience in using Agile Project Management tools

• Work with company personnel to define technical problems and requirements, determine solutions, and implement those solutions.

• Provide technical feedback to engineering regarding product changes and enhancements.

• Deployand automate deployment as well as monitor the client solution make sure the client environments are up 99.9999% of the time and meet the response time SLAs.

• Plan upgrades and executes towards the goal of moving all the clients to the latest version of the software.

• Make sure the deployments are secure and work with security team to harden the environments and fix any security vulnerabilities.

• Inspires the team to become better at their craft and trains the team both technically and functionally.

• Looks beyond the surface and fix the root causes rather than symptoms.

• Identifies skill gaps, and actively helps in training the new members of the team on the open-source technology stack

• Actively identifies and reduces complexity in deployments and motivates team members to do the same.

• Provide technical feedback to engineering regarding product changes and enhancements.

• Create tests, tools, and diagnostic procedures for use by product support personnel.

• Considers operational costs even in early design stages and incorporates it as a factor into the decision-making process.

Our Values

If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success - and the success of our customers. Does your heart beat like ours Find out here:

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.