Sr Tech Analyst II - iManage4

Roles and Responsibilities :

• Resource must have 3 to 4 years of experience in the Switch Applications and  1-2 years  of experience with TANGO.
• Oversee system health, configurations, and upgrades of Lusis Tango.
• Analyze high-impact incidents; lead root cause analysis and post-mortems.
• Maintain configuration baselines, documentation, and change control records.
• Coordinate with Lusis vendor for advanced troubleshooting and updates.
• Lead, mentor, and manage the team.
• Coordinate support shift rotations, incident response, and service delivery.
• Define and track KPIs/SLAs for system uptime, issue resolution, and support quality.
• Liaise with cross-functional teams: infrastructure, development, QA, and business stakeholders.
• Contribute to the Tango platform roadmap (capacity, scaling, modernization).
• Drive automation and monitoring improvements (e. g. , self-healing, proactive alerting).
• Ensure compliance with internal security, risk, and audit requirements.
• Familiarity with databases (MySQL), log analysis, and transaction tracing.
• Expert in Linux, including scripting and process management.