Sr. Team Member - Workplace support services

Job Description SR Team Member

• Background Engineering Graduate Civil

• Year of experience 8 to 10 Year experience in engineering, Facility operations including Repair and maintenance, Safety, Sustainability, compliance, relevant experience to fulfil below KRA, STP Operation , Governance , project Management, Vendor management , Budget , Process documents , MIS, Landscaping

• Skill Set - ISO45001, ISO 14001, ISO 27001, TL 9000, ISO14001 Audits, Safety, Sustainability, compliance, Project, General Administration.

The Sr Team Member - Facilities (Technical and Soft Services) will be responsible for managing day-to-day operations related to soft services at Pune facility. The candidate will oversee R&M , MIS , client visits, space management, vendor operations, audits, and ensure adherence to safety and compliance protocols. The role also includes coordination with cross-functional teams and leadership on administrative and infrastructure-related projects

Key Responsibilities:
Facility & R&M

Supervise space planning and office utilization
Coordinate Facility Operations (FO) support and infrastructure maintenance

1. Analysing, monitoring, supervision, control on TFM partner

1. Performance analysis TFM partner on R&M perspective (Reviews all SLA/KPI scorecards )

1. Analysing, monitoring, supervision, control on R&M Vendor, Commercial matter

1. Coordination with TCL SCM for including SR, PR, obtaining vendor quotation, technical evaluation.

1. Coordination with SCM on behalf of TCL

1. Safety check, compliance, BU check of TFM on behalf of TCL

1. Analysing, monitoring, supervision, control on documentation maintain by TFM

1. Analysing, monitoring, supervision, control of R&M operation at Dighi & POP loaction

1. Site visit at TCL POP location Arvi R&M. (Frequency will be set by TCL )

1. MIS & Reporting - Generate daily/weekly/monthly MIS reports (e.g., water consumption, maintenance). Participate in regular facility review meetings. Prepare AOP and support data justification for procurement plans

1. Validate BOQ shared by TFM, prepare estimate, plan & modification & float inquiry with vendor for TFM out of scope, prepare synopsis, approval, & follow up with SCM for PO, technical evaluation , resolve query if any.

1. Vendor Management- Validating Estimate, prepare synopsis, Processing SR to PO & follow up with SCM for PO, resolve query if any, Validating Estimate, Execution of project with daily monitoring, Validate measurements, Quality, Invoice Processing and payment release with NDC

1. Tracking, monitoring, supervision on all R&M activities from ticket, review of ticket with TFM , approval

1. Authorization of vendor invoice & work completion certificate

1. Tracking, monitoring, supervision on project (Project life cycle)

1. ROW SPOC for Safety & Compliance Checks

1. Tracking invoices for ROW location for timely payments

1. Tracking implementation of 52-week Preventive Maintenance Calendar.

1. Analysing, monitoring, supervision, control on sustainability & Environment Monthly MIS, water Saving project

1. Supervision & monitoring of operation of STP & OWC Plant

1. Audit & Legal Compliance - Serve as auditee for internal and external audits ( Analysing, monitoring, supervision, control on Audit documentation - ISO45001, ISO 27001, TL 9000, ISO14001 Audits. ) Maintain statutory licenses and ensure 100% compliance (EOHS/Enforce Tool/Aparajita) Prepare and maintain necessary audit documentation

1. Tracking of all Capex and R&M expenses to provide monthly analysis of Spend to Projection - Plan V/s Actual.

1. Annual renewal of R&M AMC & ARC at Dighi

1. Regular and consistent connect with TCL Key stakeholder to align with their objectives.

1. Facility Round at Dighi to check the operational efficiency

1. Collaborate with Sourcing manager on all supplier related performance and contract matters.

1. Supporting in budgeting and monthly financial review and reporting where applicable.

1. Collating of STT Monthly water Chargeback from all collocated sites at a Pan India Level.

1. Ensuring effective implementation of company Health, Safety, and Environment policies, procedures, regulations, and objectives, liaising with government authorities such as MPCB and MIDC, and maintaining audit management documentation for ISO standards, reflecting a commitment to regulatory compliance and environmental sustainability including information security standards (ISO 27001), BCMS (ISO 22301), OH&S (ISO 45001), EMS (ISO14001) & QMS (ISO 9001).

1. Compliance Maintain and renew applicable licenses/permits, as per statutory / legal compliance for the campus, offices & ensure service partners are compliant, to ensure 100% timely compliance as per the applicable laws/legislations. WSS Statuary Compliance MIS, SOP (Process documents) Preparation, Review on quarterly basis.
2. Responsible for Campus Horticulture

Customer Experience & Internal Collaboration -
Ensure high levels of customer satisfaction through service excellence
Collaborate with internal teams and leadership on office events and key initiatives
Continuously monitor and improve service delivery metrics

Key Skills Required:
Facility Management & Administration
Strong in Audit Management

Vendor & Staff Management
Leadership & People Development
Safety & Compliance Knowledge
Project Execution & Budgeting
Excellent Communication & Interpersonal Skills
Proficiency in Facility Management Software

MS Office, Autocad & SAP is mandatory