Scope:
- We are seeking aCloud Infra Ops - Systems Engineer (Citrix)with 5-8 years of hands-on experience in Citrix and virtualization technologies. This role is ahands-on executor role, focused ondaily operations, troubleshooting, and supportin a global environment. The candidate will work onincident resolution, system monitoring, and user support, while continuously learningcloud adoption practices, AI-driven monitoring, andParallel Client ROMI operations.The position requiresavailability for shift operationsto support 24x7 business needs.
Our current technical environment:
- Microsoft Azure
- VMware ESXi
What you'll do:
- Provideday-to-day operational supportfor Citrix Virtual Apps & Desktops (CVAD / XenApp /XenDesktop)
- Support and troubleshoot issues related toStoreFront, Workspace App, and NetScaler Gateway (ADC)
- Performbasic configuration and health checksof Citrix environments
- Troubleshoot andassistin managingParallel Client ROMIdeployments and integrations
- SupportMFA authentication flows(Azure AD MFA, Okta, Duo, RSA) with Citrix logins
- Work withWindows Server OS and Active Directoryin Citrix environments
- Assistwithincident handling, problem logging, and ticket resolutionvia ServiceNow (or similar ITSM tools)
- Participate inroutine monitoring, patching, and upgradesas directed by senior engineers
- Developbasic PowerShell scriptsfor repetitive tasks and reporting
- Collaborate withseniorengineersforescalations and mentoring
- Adapt tocloud-native concepts and AI-driven operationsas part of learning and growth
What we are looking for:
- 5-8years of hands-on experience withCitrix infrastructure(CVAD, StoreFront, NetScaler)
- Knowledge ofParallel Client ROMIoperations and troubleshooting
- Basic experience inWindows Server administration, AD, DNS, DHCP
- Exposure toMFA and SSO integrations(SAML, OAuth, OpenID Connect)
- Familiarity withVDI/DaaS conceptsand user session troubleshooting
- Strong problem-solving and troubleshooting skills inend-user and Citrix environments
- Willingness to work in a24x7 shift environment
Preferred Skills
- ExposuretoCitrix Cloud and Azure Virtual Desktop (AVD)deployments
- KnowledgeofZero Trust frameworksand modern security practices
- Familiaritywithmonitoring platforms(Splunk, Elastic, Citrix Director, ServiceNow dashboards)
- AwarenessofAI-driven monitoring and automation solutions(predictive analytics, noise reduction, self-healing)
- Experiencewithautomation/orchestration tools(Terraform, Ansible - desirable)
- Workingknowledge of Azure Entra IDfor MFA, SSO, and conditional access integrations
Soft Skills
- Strong senseofownership and accountabilityin task execution
- Good communicationskills to work withusers and technical teams
- Willingness tolearn from senior engineers and adapt tonew technologies
- Proactive, with aproblem-solving mindset
- Customer-first mindset with strong ownership
Our Values
If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success - and the success of our customers. Does your heart beat like ours Find out here:
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
