Roles & Responsibilities :
- Design, develop and implement ServiceNow solutions using Integration, Flow designer , Orchestration, Custom Application Development, OMT, Process Automation and other ServiceNow features and functionalities.
- Collaborate with business analysts, process owners and stakeholders to understand the requirements and translate them into technical specifications and solutions.
- Guiding a team or team members with technical knowledge and path forward for implementation
- Follow the best practices and standards for ServiceNow development and ensure the quality and performance of the deliverables.
- Troubleshoot and resolve issues related to ServiceNow applications and modules, as well as provide support and guidance to end users.
- Stay updated with the latest ServiceNow releases, features and enhancements and leverage them to improve the existing solutions or create new ones.
- Provide (technical) leadership to build, motivate, guide, scale, and mentor team members including performance management coaching.
- Actively participate in daily stand-up meetings
- Leveraging modern technologies such as cloud capabilities from various platforms to provide efficient solutions.
- Reusing and scaling components to accommodate future growth and eliminate junk code.
- Support detailed documentation of systems and features.
- Act as liaison between external vendors and internal product, business, engineering, and design teams
Skills Knowledge and Experience :
- 8-10 years of experience in ServiceNow development, configuration and administration. Should have good experience in ITSM and CMDB modules .
- Experience in working with Integration, flow designer, Orchestration, Custom Application Development, OMT, Process Automation, notifications and other ServiceNow modules and functionalities.
- Experience working with Import Set, transform map, table API and Robust Transform Engine
- Experience in integrating ServiceNow with other systems and platforms using REST/SOAP APIs, web services, MID server etc.(Basic/OAuth)
- Experience in working on complex notification logic.
- Deployment experience.
- Strong technical leadership and project delivery including via vendors.
- Knowledge of ITIL processes and frameworks and how they are implemented in ServiceNow.
- Good understanding of web-based Application Architectures and Application interfaces
- Proficiency in client side and server side Scripting.
- Business Rules, Runbook Automation, Workflow development
- Reusing and scaling components to accommodate future growth.
- Experience in Jelly Script/HTML/AngularJS and TM Forum Open APIs a plus.
Location:
IND:AP:Hyderabad / Argus Bldg, Sattva, Knowledge City - Adm: Argus Building, Sattva, Knowledge City
