Sr. SME, Operations

Job Title:

Sr. SME, Operations

Job Description

Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.

Role and Key Responsibilities:

• Supporting a team of FinCrime analysts who would work to resolve issues and flag potential concerns related to Money laundering, Fraud Investigations etc.
• Ensure all high-risk issues have been appropriately identified, escalated and relevant approvals have been acquired - PEP, Tax Compliance, Sanctions, Reputational Risk, etc
• Find patterns in the transaction history of customer accounts
• Apply research and analytic techniques to digest complex information sets to make logical and adequately supported determinations in regard to unusual and potentially suspicious activity.
• Verify required documents, i.e., evaluating a new potential client.
• Assess client risk.
• Analyze market trends and monitor customer accounts.
• Review policies and procedures.
• Write suspicious activity reports (SARs) and give feedback.
• Investigate and resolve customer disputes in a timely and efficient manner.
• Review documentation submitted by customers and make decisions based on findings.
• Research and analyze account activity to identify trends and potential fraudulent activity.

Key Skills and knowledge:

• Knowledge of global Financial Crime regulations and current trends
• Experience in reviewing, investigating, and reporting money laundering cases. An expert in AML, FIU and Fraud Investigations
• Providing on-going monitoring and resolving of L1 & L4 escalations/complaints
• Managing and resolving service complaints related to the Financial Investigations Unit cases and check the accuracy of RFI, Narrations
• Work closely with the client's functional stakeholders and drive efficiency and accuracy of the team
• Strong people management skills along with analytical and decision-making skills.
• Deep knowledge of identifying red flags and conducting risk-based investigations on account/profile along with supporting SoF and SoW documents obtained from the customer.
• Strong knowledge about AML/CTF methodologies such as Money Muling, Smurfing, Structuring etc.
• Sound understanding of regulatory reporting documents such as UAR/SAR filing.
• Thorough understanding of FATF and OFAC guidelines.

Educational Qualification:

Graduate

Disclaimer:

Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for recruitment, processing or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities.

Location:

IND Bangalore - Embassy Manyata Business Park 4th Floor Block F2

Language Requirements:

Time Type:

Full time2026-04-30

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