Sr Services Project Manager

Responsibilities

• Act as the Primary customer liaison for all implementation-related tasks.
• Demonstrate expertise in all facets of the Project Management Lifecycle, including but not limited to:
• Requirements gathering
• Staff management
• Budget management
• Issue and risk mitigation
• Status reporting
• Act as a People Developer or mentor to internal colleagues, assisting in their continued development in best practices and employee growth.
• Set performance goals for the project team or work unit.
• Monitor project and/or personnel performance, checking actual performance against planned performance to ensure technical, schedule, and budget goals are met or exceeded.
• Collect inputs and prepare weekly and monthly status reports as required.
• Explain any deviations from planned budgets and schedules. In addition, prepare and support quarterly management reviews.
• Lead Executive level meetings and escalations.
• Provide technical and leadership guidance and direction to personnel to ensure proper, timely completion of work.
• Assess the potential impact on own and others work, and develop and execute the best work solution.
• Manage escalated situations as proactively as possible, involving management as needed.
• Interact frequently with team, management, and customers to define project requirements and identify solutions consistent with defined terms, methodology, policy, and regulations.
• Develop strong customer relationships as a trusted advisor at project management, payroll manager, and senior management levels.
• Exhibit strong attention to detail as well as the ability to function strategically within accounts; proactively look at the big picture for project/customer short and long-term goals; identify and drive additional revenue opportunities within accounts.
• Demonstrate a proven ability to manage multiple work streams within a customer while maintaining a strategic vision and focus (Enterprise level deployments).

Qualifications

• Good project management work experience having managed packaged applications across the entire implementation lifecycle in either ERP, CRM, HRMS for the India market.
• Overall 8 to 10 years of experience in Enterprise level project deployments (multi-work stream) is required.
• Strong leadership skills with the ability to work as part of the project team externally (customer) and internally (implementation team).
• Comfortable presenting to large and diverse audiences, including C-Level executives.
• Strong experience scheduling, preparing presentations, and status reports.
• Superb written and oral communication skills required (e.g., proficient in Microsoft PowerPoint and Word).
• Ability to perform multiple tasks ranging from project management to coaching other team members.
• Well versed with MS Office applications including MS Project 2010, Excel, SharePoint, PowerPoint, Visio.
• Ability and willingness to travel up to 50% on a regular basis throughout India.
• Broad knowledge of labor management, HR Payroll, ERP, or similar domain product/systems is strongly preferred