Sr. Representative, Operations

The Advisor II, Transaction Processing position performs off-line tasks in direct support of production associates. This position does not interface with customers directly. Essential Functions/Core Responsibilities

• Utilize standard procedures when dealing with problems or performing research; may need to use judgment to select from a variety of pre-determined options to resolve problems or perform research
• Perform tasks that are not always clearly defined yet are part of a regular workflow
• Communicate effectively with individuals/teams in the program to ensure high quality and timely resolution
• Clarify customer requirements; probe for and confirm understanding of requirements or problem
• Prepare complete and accurate work including appropriately notating accounts as required
• Maintain basic knowledge of client products and/or services
• Operate computer to key and/or verify information
• Job requirements may vary by country and will not contravene any local laws

Candidate Profile:

• High school diploma
• Courteous with strong customer service orientation
• Basic computer navigation skills and PC Knowledge
• Ability to effectively communicate, both written and verbally
• Dependable with proficient attention to detail
• Tolerance for repetitive work in a fast-paced, high production work environment
• Ability to work as a team member, as well as independently
• Able to rotate shifts, as needed