Service Desk Specialist

Ghrs Training

Bengaluru

1-6 Years

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Posted an hour ago
Over 100 applicants

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Job Description

We are looking for a Service Desk Specialist to provide first-level technical support to internal and external users. The role involves logging incidents, resolving issues, and ensuring smooth operation of IT services within defined SLAs.

Key Responsibilities:

Serve as the first point of contact for users seeking technical assistance via phone, email, or ticketing system
Identify, diagnose, and resolve basic technical issues related to hardware, software, networks, and applications
Escalate complex issues to higher-level support teams as needed
Log all support interactions, updates, and solutions in the ticketing system
Monitor open tickets and ensure timely resolution within agreed SLAs
Follow up with users to ensure complete issue resolution and satisfaction
Maintain knowledge base articles and update documentation as required
Support onboarding/offboarding processes including account setups and access rights
Participate in service improvement initiatives and process reviews

More Info

Job Type:

Permanent Job

Industry:

Training

Function:

Admin/Secretarial/Front Office

Employment Type:

Full time

Open to candidates from:

Indian

About Company

Ghrs Training

At GHRS Training LLP, we are dedicated to empowering individuals with the skills that matter in today’s dynamic job market. As the training arm of Genesis HRS, we bring our deep industry knowledge and recruitment expertise to design practical, market-driven training programs. We specialize in preparing freshers and early-career professionals for successful careers through hands-on learning in recruitment, HR operations, and other high-demand domains. Our vision is to evolve into a multi-skill training hub, offering specialized programs tailored to current and emerging industry needs.

Job ID: 121110497

Jobs by Skill - IT