Sr. Quality Evaluator

• Define, standardize and monitor quality parameters including non-critical critical parameters (End-User, Business critical, Compliance) and thereafter make recommendations for ongoing improvements in the process.

• Ensure the team meets the assigned audit targets and compliances set as per SLA and performance scorecard for each process through continuous improvement methodologies.

• Design and document standard practices to be carried out- business processes.

• Work closely with all functions for consistent delivery of service standard.

• Interact actively with the clients at an operational level. Responsible for consistent delivery of service standards as per SLAs.

• Drive a Metrics Driven Culture amongst the Team and establish reliable systems for measurement.

• Monitor systems and process to provide ongoing feedback for continuous improvement to the service delivery standards.

• Attention to detail in supporting management reporting with clear and concise data handling and presentation.

• Evaluate and identify the capabilities of all processes within the system, introduce metrics to monitor the same and report to management on improvements necessary to meet customer and industry standards.

• Leverage quality tools and techniques to effectively disseminate knowledge on the floor.

• Incorporate establish TQ standards across all LOBs in the span. To identify root causes of variances in metrics (if any)

• Responsible for leading, motivating and supervising the team of Quality analysts.

Key skills knowledge:

• Overall, 2+ years of experience

• Good Quality domain knowledge Tool management

• Analytical, logical, reasoning numerical ability

• Ability to interact with internal and external stake holders.

• Excellent oral written communication skills.

• Expert in Excel PowerPoint

• Knowledge of basic life insurance terminology

• Graduate in any discipline

• Good People Management skills.