Sr Program Analyst

• . Skill to Manage Physical and Virtual Servers in a large environment typically 600+ Servers.
• b. Server Hardware troubleshooting
• c. Knowledge of ITIL Preferred.
• d. Experience in handling Servers across multiple OS flavors.
• e. Experience on configuration and troubleshooting of Windows Clusters
• f. Experience on troubleshooting DHCP and DNS Services.
• g. Knowledge of networking fundamentals.
• h. Experience in tracking server activity, performing upgrades of software, addressing technical problems.i. Good Documentation Skills preferred.
• j. Knowledge of configuration and troubleshooting of Hardware RAID.

Key Responsibilities:

• Server Management: Oversee the management of 600+ physical and virtual servers, ensuring optimal performance and reliability.
• Troubleshooting: Diagnose and resolve server hardware issues, providing timely solutions to maintain uptime.
• ITIL Knowledge: Apply ITIL best practices to enhance service delivery and operational efficiency.
• Multi-OS Proficiency: Manage and troubleshoot servers across various operating system flavors, ensuring seamless operations.
• Cluster Management: Configure and troubleshoot Windows Clusters to maintain high availability.
• Network Services: Troubleshoot and maintain DHCP and DNS services, ensuring proper network functionality.
• Activity Tracking: Monitor server activity, perform software upgrades, and address any technical problems proactively.
• Documentation: Maintain comprehensive documentation of server configurations, procedures, and incidents.
• Hardware RAID: Configure and troubleshoot Hardware RAID systems to ensure data integrity and performance.