Scope | - Complete application ownership and responsibility for change management of LOS and LMS applications used for retail lending
- Maintain and publish digital application APIs / Web-services for various internal and external integrations
- Provide status reporting regarding project milestones, deliverable, dependencies, risks and issues, communicating across leadership for LOS and LMS application projects for Retail business
- Work closely with business team and help define tech requirements for LOS / LMS for integrations
- Drive tech development with vendor using agile principles, incorporating feedback from users, developers, business and other stakeholders
- Work with partners to resolve their dev / uat queries and ensure partners go-live in a time-bound manner and have a hands-on approach for resolving issues across LMS and interfaces
- Work on agile application implementation projects for retail business while meeting development schedules and ensuring the delivered solution meets the technical specifications and design requirements.
- Working knowledge of LOB's - Secured, unsecured.
- Thorough understanding of various products like CFG, CMG, INFRA, Large Corporate, SCF, LCMM, corporate loans etc
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Business Needs Analysis & Translation | - Recommend changes to unit / functions products, services and technology footprint to address market conditions and emerging trend
- Displays a deep understanding of the industry, emerging customer / technology trends and perception of own company vis--vis competitors to help business determine business driven technology goals
- Supervises documentation of business needs and related technology solutions to meet the technology goals
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Business case development | - Leads complex business case development and reviews business cases developed by others
- Can clearly articulate the proposed technology use case, related financial analysis, risks, alignment with business strategy to stakeholders
- Collaborates with relevant stakeholders to identify additional technology opportunities for the organization
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Technology Scan | - Applies best practices from other industries on new technology and communicates the same within team / unit /organization
- Proactively seeks opportunities to identify and recommend changes to existing system applications to enable integration of emerging technologies by piloting Proof of Concepts
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Customer Focus | - Ensures that business continually responds to changing the needs of customer
- Reviews and revises the customer segmentation strategy periodically to proactively meet their needs
- Allocates time and resources to new segments and fosters new product / service development proactively
- Drives a culture of service across the organization through own words and actions
- Acts as the Business partner for the customer and owns the success / failure of the customer
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Teamwork & Collaboration | - Provides requisite authority, resources & support for the team to function & deliver
- Breaks down barriers (structural, functional, cultural) between teams, facilitating the sharing of expertise and resources
- Brings multiple stakeholders, both internal and external, to resolve issues in organization interest
- Demonstrates collaboration by proactively looking for opportunities for jointly working with different Businesses of the Group
- Listens actively to every peer, collaborates with them and makes them feel valued and important
- Commands respect and credibility from colleagues/ peers-both internal and external
- Encourages and assist others to develop people networks
- Build long term relationships across a wide spectrum inside and outside the organization and leverages them, when required, to benefit the organization
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Technology Digital Strategy Formulation | - Leverages understanding of business and IT goals to provide input to the IT strategy
- Conducts feasibility studies to outline risks and issues associated with proposed technology solutions
- Escalates risks / benefits to though leader for further consideration before going forward with strategy changes and improvements
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Demand Management | - Leverages relationships with business stakeholders to promote usage of new technologies
- Oversees expectations management of each unit to ensure that business needs are being met
- Follows user trends and determine gaps that exist between services / application currently utilized as the needs that are presented
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Strategic Vendor Selection & Management | - Participate in larger supplier / partner selection, assists in setting, selection criteria and potential suppliers evaluation
- Establishes supplier / partner relationship governance and reviews performance against defined SLAs
- Raises service improvements when needed, manages issue and resolve disputes
- Develops plans for specific business initiatives with vendors / business partners
- Ensures full benefits to organization and IT are realized from third party agreements
- Establishes relationship parameters, cost and scope through a clear statement of work
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Setting up frameworks of standard & procedures | - Understand project time frame, team, complexity, risk and resources
- Sets up framework of standards and procedures
- Visualizing trends during sprints
- Direct team to allocate time to the tasks where their expertise makes a difference
- To facilitate the team if there is any development blockages
- Prioritise activities for meeting timelines
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Agile Methodology adoption | - Reviews all tasks within each Agile phase to ensure overall quality and accuracy
- Identifies process improvements and implements solutions in Agile methodology
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Product Design and Development | - Manages multiple product portfolios
- Design product testing policies and processes
- Oversees Multiple product releases
- Track the progress of the project and tasks related to them
- Mitigate risks, increase members productivity levels
- Keep business structure and other stakeholders updated on the work status on regular intervals
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Requirement Gathering & Analysis (Understand client requirements to deliver right solutions) | - Examines the entire business application from workflow and an end user perspective
- Reviews business requirements from multiple user areas to ensure compatibility, Mediates for gaps, conflicts or inconsistencies across requirements
- Implements new processes and tolls to gather requirements
- Identifies all points of contact from the system perspective and communicates with relevant stakeholders
- Identifies impact of proposed requirements and provides guidance around process improvement opportunities
- Anticipates future requirements and customer needs, impacting the customer journey to enhance product and service offering and omni channel presence for different personas
- Ensure sign off from operations/ treasury/ finance on the requirement specifications
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Solution Design | - Integrates functional design with overall architecture to support user requirements
- Determines data and process distribution in a way that balances functionality with technical feasibility
- Estimates solution cost, resource consumption and response time
- Assesses the feasibility of an application for a given technical architecture
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Change Management | - Establishes a process that ensures the coherence of system objects and their relationship when the system is deployed
- Establishes process with lines of business to monitor and track change
- Ensure that known issues are documented and highlighted appropriately
- Manage JIRA Sprints and deliveries for TRM module
- Ensure JIRA process for all change requests for TRM Module
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Incident & Problem Management (Application) | - Assists in the development of policies, procedures and techniques in order to minimize future incident / problem occurrence
- Implements applications / tools to maximize system integrity
- Ensures that appropriate action is taken to investigate and resolve problems and documents within the relevant reporting system
- Coordinates the implementation of agreed remedies and preventative measures
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Service Level Management | - Makes recommendations for Service level Improvement and executes on recommendations to improve
- Develops and establishes new service levels
- Measures service level improvements against identified benchmarks and key performance indicators
- Resolves issues that disrupt operations
- Monitors trends on SLA compliance overtime and Generates actionable insights
- Identifies any outliers in terms of SLS compliance
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Planning & Budgeting | - Knowledge of forecasting / budgeting tools and techniques
- Understands the inputs required to produce an accurate budgetary estimate
- Analyses reports and provides summary to leadership
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ContractManagement | - Operates within unit policy for vendor management
- Applies the fundamentals of contract formulation when working with procurement to draw up an individual vendor or business partner agreement
- Monitors vendor / business partner performance against contractual terms and conditions
- Seeks feedback and performs actions to improve relationship
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Miscellaneous | - Support in handling audits and close observations shared by coordinating with stakeholders
- Ensure DR, health checks and Business continuity Plan is performed as per process
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Reports | - Responsible for analyzing data and generating detailed reports which focus on relevant development metrics and KPI's, focusing on the accomplished, planned and blocked tasks
- Status of projects currently underway and reporting as per frequency
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Project Management | - Ensure quality & timelines are adhered to for all projects.
- Develop detailed Project plans
- Monitor adherence to plans to ensure timeliness of projects
- Review and ensure desired quality of output
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