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Amazon Payments builds the foundational systems, experiences, and payment products for Amazon customers that are trusted, valued and easy to use from anywhere in any way.
We are looking for a CX-focused Product Manager, Tech (PMT) to help shape the future of payment product recommendations in the global Amazon Stores experience. In this role, you will drive innovation and customer-centric solutions that impact millions of customers worldwide, working at the intersection of AI+ML tech, customer experience, and business strategy.
This is an India-based (BLR), individual contributor role who builds in partnership with Tech, ML Science, and Design to deliver for Amazon customers, payments businesses, and the global Amazon stores experience owners.
To succeed in this role, you need to be a growth and results-focused builder with relentlessly high standards for CX. You need to enjoy working backwards from the customer, assembling technologies creatively to achieve your CX vision and drive measurable long-term business value through strategic experimentation roadmaps. Trust and empathy is integral to your work and guides how you deliver complex solutions cross-functionally, manage your global stakeholder relationships, and scale how you communicate and influence them.
Lastly, you should like to have fun and learn!
Key job responsibilities
Shape and own the long-term technical product vision and strategy for Amazon Payments global Stores recommendations experience initiatives.
Work cross-functionally with engineering, design, science, legal, and business teams spanning multiple geographies.
Identify and prioritize high-impact opportunities that advance customer experience and business objectives at global scale.
Lead the development of multi-year roadmaps that balance innovation with automation and operational excellence.
- Bachelor's degree
- Experience owning/driving roadmap strategy and definition
- Experience with feature delivery and tradeoffs of a product
- Experience contributing to engineering discussions around technology decisions and strategy related to a product
- Experience managing technical products or online services
- Experience in representing and advocating for a variety of critical customers and stakeholders during executive-level prioritization and planning
- Experience in using analytical tools, such as Tableau, Qlikview, QuickSight
- Experience in building and driving adoption of new tools
- Experience delivering and optimizing ecommerce CX to end-customers at global scale.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Job ID: 145020419
