Company Overview
Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people's lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign's Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).
What you'll do
We're looking for a Senior Product Manager to drive critical platform capabilities that unlock revenue, reduce cost to serve, and enable enterprise customers to manage Docusign at scale. You'll own high-impact problem spaces including provisioning, identity and access management, settings management, and administrative toolingworking across engineering, design, security, compliance, legal, and go-to-market teams to deliver outcomes that matter to our largest customers and our business. This is a high-visibility role with direct impact on customer retention, expansion revenue, and operational efficiency. You'll work on products used by every Docusign customer and shape the future of AI-powered administration.
This position is an individual contributor role reporting to the Director of Product Management.
Responsibility
- Define strategy and roadmap for high-impact platform capabilities based on customer research, support data, telemetry, and business priorities
- Lead cross-functional execution across Engineering, Design, Security, Compliance, Legal, Sales, and Support to deliver complex initiatives on time
- Navigate ambiguity in highly technical problem spaces involving provisioning systems, identity management, subscription platforms, and enterprise architecture
- Balance competing priorities from onboarding velocity, enterprise security requirements, operational efficiency, and platform scalability
- Drive business outcomes measured by revenue unblocked, support cost deflected, enterprise adoption, and customer satisfaction
- Champion the customer by deeply understanding administrator personas, pain points, and workflowsthen advocating for their needs across the organization
- Build for scale by designing platform capabilities that serve individual users through Fortune 500 enterprises
- Mentor and influence other PMs, designers, and engineers through clear thinking, strong communication, and collaborative problem-solving
Job Designation
Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)
Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.
What you bring
Basic
- 8+ years of product management experience building B2B SaaS or enterprise cloud platforms
- Experience with IAM, provisioning, admin tooling, or platform infrastructure products
- Experience shipping complex, cross-functional initiatives involving multiple engineering teams
- Experience influencing without authority across Security, Legal, Compliance, Sales, and Support stakeholders
Preferred
- Experience managing products used by technical personas (admins, IT, developers)
- Background in identity and access management (IAM), authorization models, or security products
- Experience working with regulated industries (Financial Services, Healthcare, Government)
- Track record building AI-powered or agentic product experiences
- Bias for action and comfort operating in ambiguous, fast-moving environments
- Customer obsession backed by research rigor: ethnography, user interviews, data analysis, and telemetry instrumentation
- Exceptional communication skillsable to distill complexity into clarity for executives, engineers, and customers
- Strong technical depthable to discuss APIs, system architecture, data models, and integration patterns with engineering
Life at Docusign
Working here
Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what's right, every day. At Docusign, everything is equal.
We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you'll be loved by us, our customers, and the world in which we live.
Accommodation
Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at [Confidential Information].
If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at [HIDDEN TEXT] for assistance.
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