Sr. Operations Manager Hospitality (F&B)

Role Overview:

The Senior Operations Manager will be responsible for end-to-end operational excellence across multiple outlets, ensuring profitability, brand consistency, cost control, guest satisfaction, and team performance. This role demands strong leadership, process ownership, and the ability to scale operations across locations.

Key Responsibilities:

1. Multi-Outlet Operations Management

Oversee daily operations of multiple F&B outlets (restaurants / bars / cafs / QSRs)

Ensure standardization of SOPs, service quality, hygiene, and brand guidelines across all locations

Drive consistency in food quality, beverage execution, service standards, and guest experience

2. Financial & Business Performance

Own P&L performance for all assigned outlets

Monitor and control food cost, beverage cost, manpower cost, and overheads

Implement cost-saving initiatives without compromising brand standards

Analyze MIS reports, sales trends, and outlet-wise performance

3. Team Leadership & People Management

Lead, mentor, and review Outlet Managers, Restaurant Managers, and Unit Heads

Ensure proper manpower planning, hiring support, training, and succession planning

Conduct regular performance reviews and corrective action plans

Build a culture of accountability, discipline, and ownership

4. SOPs, Training & Compliance

Develop, implement, and update operational SOPs across outlets

Ensure compliance with FSSAI, excise, local laws, audits, and licenses

Conduct regular audits on hygiene, service, inventory, and cash handling

Drive continuous training for FOH, BOH, and bar teams

5. Supply Chain & Inventory Control

Oversee vendor management, procurement processes, and stock controls

Ensure correct inventory practices, wastage control, and stock reconciliation

Coordinate with central kitchen / vendors for quality and consistency

6. New Outlet Launches & Expansion

Lead pre-opening and post-opening operations for new outlets

Coordinate with design, kitchen planning, bar setup, and training teams

Ensure smooth handover from project to operations

Support brand expansion and franchise operations if applicable

7. Guest Experience & Brand Reputation

Ensure high guest satisfaction scores and repeat business

Address escalations, complaints, and service recovery

Monitor online reviews and implement corrective actions

Key Skills & Competencies

Strong understanding of multi-unit F&B operations

Excellent financial acumen (P&L, costing, MIS)

Proven leadership and people management skills

Hands-on with SOPs, audits, and compliance

Ability to scale systems and processes

Strong communication and stakeholder management

Experience & Qualifications

1015+ years of experience in F&B operations

Minimum 5+ years handling multi-outlet operations

Background in restaurants, bars, QSRs, or hospitality chains

MBA / Hotel Management preferred