Sr. Operations Executive in Advertising Agency

* DO NOT apply for this role if you don't have previous experience of managing operations for an advertising or any service agency.

Introduction

Brandslane is a Creative & Performance Marketing agency that helps Direct-To-Consumer eCommerce to grow their revenue with more acquisitions and sales. Over the last 6+ years, we have worked with some notable brands in India & outside the D2C space including - Yaanman, Gehna, Bummer, MDNT45, DiamondLady, BombaySweetShop, SwissTimeHouse, RippedUpNutrition and others. We move fast, think like owners, and care deeply about delivery quality, client outcomes and scalable processes.

Role Overview

We're hiring an Operations Lead to own day-to-day operational coordination across Media, Creative, Account Managers teams. You'll report to the Head of Operations and take ownership of client escalation management, retention, quality control, workload balancing, SOP adherence and process optimization freeing the Head of Operations to focus on growth. This is a hands-on, leadership-by-example role for someone who's run operations in an ad agency and understands the e-commerce advertising landscape.

What You'll Do -

• Build, document and audit SOPs & workflows for Media, Creative & Accounts.
• Own capacity planning, resource allocation and a rolling 412 week resourcing plan.
• Track operational KPIs (TAT, utilization, productivity, error rates) and maintain dashboards.
• Coordinate internal handoffs and remove blockers between teams (media, creative, AM) escalate to Head of Ops only when needed.
• Run root-cause analyses, pilot fixes, and scale successful process changes.
• Implement/maintain tools, trackers and a central documentation hub.
• Train teams on new processes and drive adoption.

Must Have Requirements -

• 23 years in operations/delivery at a digital ad/performance agency (e-commerce experience preferred).
• Proven experience building SOPs, QA frameworks and capacity plans.
• Strong with Sheets/Excel (pivot tables), PM tools (Asana / Notion / Trello) and dashboards (Data Studio / Looker or similar).
• Data-driven, analytical and comfortable running cross-team projects.
• Excellent written communication for internal docs; highly proactive and detail-obsessed.
• Comfortable in a fully internal role you do not handle client comms or account management.

KPIs / Success Metrics

• Client retention rate / churn reduction.
• Team utilization and on-time task completion..
• SOP adhearance.
• Time-to-resolve internal blockers.
• Number of processes automated/standardized.

Cultural Fit

Communication-obsessed: Being a hybrid/remote job profile you have to be communication obsessed.

We are not people to don't chase others to do their work. Only apply if you can be self accountable.

Hands-on & humble: You'll jump into operational tasks when needed and lead by example.

We believe in analytical thinking and finding creative solutions that can be very out of the box. Show us you are that and you'll fit in well.

What We Offer

Opportunity to own critical operational function at a high-growth agency.

Work closely with senior leadership and influence scale-up strategy.

Flexible remote-friendly culture with mindful hours.

Learning & development budget and sponsored courses.

Competitive compensation and performance incentives.

Unparalleled team trips to any agency, and fun work environment.