The group you'll be a part of
The Global Information Systems Group is dedicated to the success of Lam through providing best-in-class and innovative information system solutions and services. Together, we support users globally with data, information, and systems to achieve their business objectives.
The impact you'll make
As The India Site Lead Client Services, You Will
- Be the primary face of IT for our India sites, ensuring every employee has a reliable, frictionless technology experience every day.
- Enable productivity and growth at the India sites by keeping end-user services stable, responsive, and aligned to business priorities.
- Drive a step-change in service quality, improving CSAT/DEX, first-contact resolution, and reducing repeat issues through datadriven actions.
- Help transition our environment from manual, person-dependent support to one that leverages automation, standardization, and digital experience insights.
- Represent India user needs into global EUC / Client Services roadmaps, influencing how global platforms and standards land on the ground.
What You'll Do
Lead Site IT & Client Services Operations
- Own daytoday enduser support for India sites, including deskside/field support, conference room technology, onboarding/offboarding, and executive support.
- Serve as the single point of accountability for Client Services, partnering closely with business, HR, Facilities, and Security.
Deliver Operational Excellence
- Ensure services consistently meet SLAs and quality targets using ITSM/DEX insights to track health, volumes, and trends.
- Reduce tickets by addressing root causes, improving knowledge articles, and expanding selfservice.
- Coordinate with global EUC and platform teams on releases, pilots, OS upgrades, hardware refreshes, and collaborationtool changes.
Lead and Develop the Team
- Manage and grow the India Client Services team (employees and/or vendors), including staffing, coaching, performance, and skills development.
- Foster a customerfocused, accountable culture with clear expectations and reliable followthrough.
- Promote crosstraining and collaboration with regional/global teams to improve resilience and reduce keyperson risk.
Drive Continuous Improvement & Automation
- Use ITSM data, monitoring, and user feedback to identify highfriction areas and lead targeted improvements.
- Partner with engineering and platform teams to shift from manual fixes to automation, policybased remediation, and selfservice.
- Champion standardized device builds and processes while accommodating regulatory or operational requirements.
Ensure Governance, Compliance & Risk Management
- Maintain compliance with security policies, local regulations, and audit/SOX requirements.
- Oversee asset management and access controls for joiners, movers, and leavers.
- Participate in or lead major incident response for India sites, including communication and postincident reviews.
Vendor & Financial Management
- Manage local IT vendors, ensuring SLA performance and alignment with security/operational standards.
- Contribute to or manage sitelevel Client Services budgets, balancing cost, risk, and user experience.
Who We're Looking For
We are looking for a handson leader who:
- Is customerobsessed, with strong empathy for end users and a passion for reducing friction in their workday.
- Has a practical, rollupyoursleeves approachcomfortable diving into operational details while still thinking strategically.
- Communicates clearly with both technical teams and senior business stakeholders, including executives and VIPs.
- Is datadriven, using metrics and trends to prioritize work and make decisions, not just intuition.
- Navigates a matrixed, global organization effectively, influencing across functions and time zones without formal authority.
- Balances global standards with local realities, knowing when to escalate for exceptions and when to push for alignment.
- Brings strong people leadership skillscoaching, feedback, and talent development are part of how they operate, not an afterthought.
- Is comfortable in change and transformation, helping teams move from legacy ways of working to more automated, standardized models.
Preferred Qualifications
- Bachelor degree or equivalent is required with 6-8 years of management experience. An advanced degree preferred.
- ITIL Foundation (or higher) is preferred.
- Relevant certifications in Microsoft 365, Intune, or endpoint administration are a plus.
Our commitment
We believe it is important for every person to feel valued, included, and empowered to achieve their full potential. By bringing unique individuals and viewpoints together, we achieve extraordinary results.
Lam Research (Lam or the Company) is an equal opportunity employer. Lam is committed to and reaffirms support of equal opportunity in employment and non-discrimination in employment policies, practices and procedures on the basis of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth and related medical conditions), gender, gender identity, gender expression, age, sexual orientation, or military and veteran status or any other category protected by applicable federal, state, or local laws. It is the Company's intention to comply with all applicable laws and regulations. Company policy prohibits unlawful discrimination against applicants or employees.
Lam offers a variety of work location models based on the needs of each role. Our hybrid roles combine the benefits of on-site collaboration with colleagues and the flexibility to work remotely and fall into two categories On-site Flex and Virtual Flex. On-site Flex you'll work 3+ days per week on-site at a Lam or customer/supplier location, with the opportunity to work remotely for the balance of the week. Virtual Flex you'll work 1-2 days per week on-site at a Lam or customer/supplier location, and remotely the rest of the time. 
