Roles and Responsibilities:
What are we looking for
- Join our Vigilance organization, an elite force of cyber security experts providing a Managed Detection and Response (MDR) service to our largest customers. Help drive a world-class threat monitoring, hunting, and response service.
- Be an integral part of a 24x7 follow-the-sun global SOC, and work with key POCs, and customers, to provide an additional level of security and confidence, by leveraging intelligence feeds, threat logs, and IOCs.
- Collaborate with our world-class threat team and researchers, and various RnD teams as you help shape our product, help customers be more secure, and introduce yourself to the cyber tech ecosystem.
What will you do
- Proactively monitor and review threats and suspicious events from customers participating in the service Investigate alerts, triage, deep dive, and come up with proper action items and remediation plans.
- Use multiple sources of data from the customer, our intelligence cloud, external threat feeds, etc.
- Perform proactive hunting for threat data, leveraging our deep visibility abilities and proprietary research cloud.
- Work with the customer to follow up on items that require additional investigation.
- Provide Incident follow-up & support
- Maintain excellent customer satisfaction through professional, proactive, and personal service
- Work closely with our research and development team
- Contribute to our knowledge base by creating malware analysis cookbooks and best practices
What experience or knowledge should you bring
- 3-7 years of experience with Technical Support, SOC, IR, Malware Analysis, or IT Security is a must
- Strong network and security knowledge is desired
- Experience with SQL, bash, python, and powershell
- Professional and articulate with excellent written and verbal communication skills
- Ability to multitask and prioritize
- Multi-OS support experience: Windows, Mac & Linux (mobile platforms - an advantage)
- Experience with incident response, computer forensic investigations, or threat hunting is a plus
- Experience with host base (endpoint agent), or sandbox (network-based) security solutions is an advantage
- Be able to work a fluid and dynamic schedule to cover hours and days outside of the normal work week
