We are seeking a candidate who has 7-9 years of hands-on design, development, and deployment experience with the ServiceNow platform. You should also have ServiceNow administration experience
Responsibilities
- Configuration/Customization of the ServiceNow platform, including creating workflows.
- Lead the conceptualization, design, development, implementation, and maintenance of new and existing features for the existing portfolio of applications for a business area.
- Design, code, configure, unit test, maintain, and document software deliverables using agreed-upon standards and tools.
- Build service requests from customer requirements including requests, request items and tasks using workflows (manage data flows from the customer to the support teams providing the service).
- Use scripting tools and ServiceNow functionality to automate rote tasks fulfillment in ServiceNow.
- Perform integrations and process automation using Service Now Orchestration.
- Load, manipulate and maintain data between ServiceNow and other systems.
- Perform system and integration testing with sample and live data Monitor health, usage and overall compliance of the application.
- Collaborate with team members and business users to clarify requirements and confirm design/implementation.
- Follow set coding best practices and standards.
- Foster a collaborative and team-oriented environment.
- Adhere to the system development life cycle (SDLC) processes.
- Test and debug team solutions.
- Participate in on-call rotation to troubleshoot and prioritize Incidents assigned to team.
- Document processes/solutions/fixes in Knowledge Base.
- Maintain a regular and predictable work schedule.
- Establish and maintain effective working relationships within the department, the Strategic Business Units, Strategic Support Units and the Company. Interact appropriately with others in order to maintain a positive and productive work environment.
- Perform other duties as necessary.
Qualifications
- BS degree or higher in Information Technology or a related technical field plus 2 or more years of related experience.
- Strong analytical, problem-solving, and collaborative skills.
- Thorough understanding of ITIL/ITSM processes.
- ServiceNow implementation experience in ITSM modules (Incident, Problem, Change, CMDB & Asset).
- Experience in CMDB, Discovery and integration with other external modules.
- Hands-on experience in Glide and Jelly Scripting, Java Script, HTML, XML, & AJAX.
- Experience with Integrations with 3rd party tools using (web services, SOAP, email, MID, etc.)
- Hands-on experience developing using JavaScript.
- Hands-on experience working with relational databases.
- Hands-on experience with web UI development technologies that include HTML, CSS, and AJAX.
- Knowledge of one or more of the following: HTML/CSS, AJAX, Jelly, JSON, AngularJS.
- ServiceNow Certified Application Developer.
- Experience utilizing Agile/SCRUM Methodologies.
- Understanding of the systems development life cycle (SDLC) processes.
- Strong understanding of troubleshooting principles and practices
- Ability to work independently and take initiative in problem-solving
- Proficient critical thinking, analytical, problem-solving, and reasoning skills
- Must be able to learn and support new and fast-changing technologies
Preferred Qualifications
- Excellent communication skills and strong customer service skills
