Mantras2success Consultants is seeking a highly experienced and meticulous Sr. Manager - Orders. This pivotal role is responsible for ensuring efficient coordination between sales, logistics, and service center departments to facilitate the timely processing and dispatch of inventory to valued customers. The incumbent will also be responsible for developing and implementing streamlined processes at the service center while maintaining a sharp focus on all operational metrics related to order fulfillment.
Roles & Responsibilities
Order Management / Execution:
- Oversee and manage the full order lifecycle, from initial receipt to final delivery.
- Maintain accurate and up-to-date order summaries and daily progress reports.
- Track order status diligently and proactively address any deviations to ensure timely delivery.
- Escalate and resolve delays or issues effectively in collaboration with internal teams and external partners.
Stakeholder Coordination:
- Facilitate effective information flow, ensuring all relevant parties are informed of inventory status, customer orders, and delivery timelines.
- Act as the primary point of contact between the sales, logistics, and service center teams to ensure seamless communication and priority alignment as per business requirements.
- Facilitate smooth communication and problem resolution among all stakeholders.
- Set up and drive regular cadence meetings with Sales, Logistics, and Service Centers to review order progress, delays, and resolutions.
Data Management and Reporting:
- Utilize data analytics to drive operational metrics and continuous improvements on an ongoing basis.
- Generate comprehensive reports and performance metrics to assess and enhance overall operational efficiency.
- Provide regular updates and insightful reports to the management team on key performance indicators (KPIs) and identified areas for improvement.
Process Improvement:
- Identify inefficiencies or bottlenecks specifically in the order management process and recommend targeted improvements.
- Collaborate effectively with cross-functional teams to implement process enhancements for demonstrably better operational efficiency.
People Management:
- Lead, mentor, and develop a high-performing team, fostering a culture of collaboration and continuous improvement.
Customer Experience:
- Ensure that orders are processed and delivered to consistently meet customer expectations and contractual obligations.
- Support Sales teams in addressing customer queries related to orders, timelines, and any concerns, ensuring high customer satisfaction.
Who Can Apply
- Experience: Minimum 5-7 years of proven experience in logistics, operations management, or a similar role, preferably in a B2C/B2B Operations environment.
- Industry Inclination: Strong inclination to learn about the B2B online space and flat steel products, including their application in various industries and consumption segments.
- Technical Skills: Advanced skills in MS Excel and other reporting tools.
- Process Acumen: Demonstrated ability to develop and implement efficient processes and workflows.
- Communication: Strong communication and interpersonal skills to facilitate effective team collaboration.
- Education: Minimum Bachelor's degree in Production or Mechanical Engineering, or a related field is preferred. A Master's degree in logistics or operations management is a significant plus.
Key Skills
- Order Processing
- Process Excellence
- Operations Management
- Stakeholder Management
- Data Management
- Reporting & Analytics
- People Management
- Customer Service Excellence
