This role is critical for driving the success of our Innovation Hub by ensuring an exceptional customer journey and maximizing commercial impact.
- Customer Experience: You will be responsible for the end-to-end customer experience at the Innovation Hub. This includes processing visit requests, orchestrating the company story, and effectively pitching solution value propositions. Your goal is to ensure excellence in customer experience, fostering business growth through tailored experiences for diverse C-Level audiences.
- Lead Generation & Commercial Impact: You will consistently collaborate with local teams and business units to ensure visitor follow-up and experience continuity after their visit to the Innovation Hub. A key part of your role will be to track the commercial impact made by the Innovation Hub, including influenced businesses and new opportunities.
- Demonstrated Innovation: You will lead the continuous improvement of the content and technology of the Innovation Hub experience, working closely with site facilities, technical leads, marketing, business, and global functions.
- Stakeholder Management: You will develop a community of ambassadors, collaborating with segment managers and country marketing managers to ensure the relevance of the offerings highlighted in the Hubs.
- Marketing & Guidance: You will assist with Innovation Hub marketing, such as maintaining Innovation Hub websites and developing marketing collateral and communications materials. You will also strategically guide Sales/Account/Partner teams in aligning hub visits for customers and partners, providing expert advice to curate outcome-focused visit agendas, plan resources, identify and prepare presenters, coordinate internal logistics arrangements, and facilitate the hub visit experiences.
- Ambassador Program Leadership: You will lead and manage the Hub Ambassador Program, which includes developing and organizing trainings and driving continuous ambassador recognition improvement to increase the retention rate.
Qualifications
- 7-10 years of experience in customer-facing roles, business development, engineering, or other related fields, with a keen business sense.
- Good understanding of energy management & automation domain, customer base, market evolving trends, and challenges.
- A strong understanding of IoT, IT, and OT concepts relevant to the domain is highly preferred.
- Excellent verbal and written communication skills, along with strong presentation abilities.
- Strong attention to detail with excellent time and project management skills.
- Ability to work on multiple projects simultaneously, ensuring continuity between external events and the life of the Innovation Hub.
- Relevant experience in an Innovation Hub/Executive Briefing Center/Customer Solution Center or similar is highly preferred.
- Self-motivated, takes ownership and initiative, and capable of working independently
