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Growel Softech Private Limited

Sr Manager - FCSS Operation

10-15 Years
30 - 45 LPA
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  • Posted 28 days ago
  • Over 200 applicants
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Job Description

Description

The Sr Manager - FCSS Operation will be responsible for leading the operations of the FCSS team, ensuring high standards of service delivery and operational efficiency. This role requires a strategic thinker who can analyze performance metrics and drive continuous improvement in service operations.

Responsibilities

  • Oversee day-to-day operations of the FCSS team to ensure efficiency and productivity.
  • Develop and implement strategies to improve service delivery and customer satisfaction.
  • Collaborate with cross-functional teams to enhance operational processes and workflows.
  • Monitor and analyze operational performance metrics to identify areas for improvement.
  • Manage team performance through coaching, mentoring, and providing feedback.
  • Ensure compliance with company policies and relevant regulations.
  • Prepare and present operational reports to senior management.

Skills and Qualifications

  • 10-15 years of experience in operations management, preferably in the customer service or support sectors.
  • Strong leadership skills with a proven track record of managing teams effectively.
  • Excellent analytical and problem-solving skills.
  • Proficiency in data analysis tools and software (e.g., Excel, SQL).
  • Strong communication and interpersonal skills to liaise with various stakeholders.
  • Ability to develop and implement process improvement initiatives.
  • Experience with project management methodologies and tools.

More Info

Job Type:
Function:
Employment Type:
Open to candidates from:
Indian

About Company

Growel Softech Limited is a part of the $50 million Growel Group.

Growel Softech was formed in Sep 1999. Being a young and dynamic company, it has a distinct advantage of flexibility and a focused approach on providing IT Services and Solutions in the area of ERP (Sap, Oracle Apps …), Java, with offices in Pune, Mumbai, Bangalore and UK. Growel Softech is servicing prestigious clients like Deloitte, Wipro Infotech, Wipro Technologies,Cap Gemini, Bristlecone, HP India etc.


Growel Softech's services include:

- SAP Implementation
- SAP Upgrades, Maintenance, Customization
- Staffing – IT & Non-IT ( Niche areas)

Growel has an established Offshore methodology and an Offshore Center in Pune to cater
to SAP related work. In house implementation in the Group's flagship company G&W (www.growel.com)
has helped us gain expertise in the areas of manufacturing, chemicals and engineering.

Job ID: 131819637

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