Job Description
Position Title Senior Manager/Chief Manager
Bengaluru/ Mumbai
Health Operations
Job Dimensions (role And Responsibilities)
Coordinate the processing of all policy data and endorsements to ensure changes are accurately detailed and implemented
Coordinate with underwriters/TPAs, policy administration and customer service teams to address endorsement requests efficiently
Ensure all endorsements are processed within agreed timelines and meet quality standards
Identify opportunities to streamline endorsement processes and implement best practices
Collaborate with IT and process teams to automate or improve endorsement workflows
Work closely with and coordinate activities across PMO, operations and service delivery functions
Work with operations leadership in the development of solutions in line with strategy.
Compliance & Quality Assurance
Ensure all endorsement activities follow regulatory requirements and internal policies
Conduct regular audits and quality checks on processed endorsements
Implementation of quality tools and automation processes
Reporting & Analysis
Prepare regular reports on endorsement volumes, turnaround times, and quality metrics
Analyse data to identify trends and areas for improvement
Manage operations business planning and performance reporting.
THE PERSON Qualification Other Certifications, if any Years of proven experience
Graduate/Postgraduate
NA
6-10 Years of Experience.
Skills and Attitude
Proven experience in large-scale project or operations management, ideally in census or survey contexts
Familiarity with data collection and processing methodologies/ Data management systems
Understanding of employee benefits insurance products and claims processes.
Knowledge and experience in project management, statistics or a related field
Strong leadership and management skills.
Excellent interpersonal, problem-solving and communication skills.
Ability to work independently and collaboratively in a fast-paced environment.
Ability to adapt to change and embrace new technologies.
Knowledge of IRDAI regulations and compliance standards.
Strong communication and coordination skills.
2570577
