Sr Manager - Data & Analytics

Position Title Senior Manager/Chief Manager
Bengaluru/ Mumbai
Health Operations

Job Dimensions (role and responsibilities):

Coordinate the processing of all policy data and endorsements to ensure changes are accurately detailed and implemented

Coordinate with underwriters/TPAs, policy administration and customer service teams to address endorsement requests efficiently

Ensure all endorsements are processed within agreed timelines and meet quality standards

Identify opportunities to streamline endorsement processes and implement best practices

Collaborate with IT and process teams to automate or improve endorsement workflows

Work closely with and coordinate activities across PMO, operations and service delivery functions

Work with operations leadership in the development of solutions in line with strategy.

Compliance & Quality Assurance

Ensure all endorsement activities follow regulatory requirements and internal policies

Conduct regular audits and quality checks on processed endorsements

Implementation of quality tools and automation processes

Reporting & Analysis

Prepare regular reports on endorsement volumes, turnaround times, and quality metrics

Analyse data to identify trends and areas for improvement

Manage operations business planning and performance reporting.

THE PERSON Qualification Other Certifications, if any Years of proven experience

Graduate/Postgraduate

NA

6-10 Years of Experience.

Skills and Attitude

Proven experience in large-scale project or operations management, ideally in census or survey contexts

Familiarity with data collection and processing methodologies/ Data management systems

Understanding of employee benefits insurance products and claims processes.

Knowledge and experience in project management, statistics or a related field

Strong leadership and management skills.

Excellent interpersonal, problem-solving and communication skills.

Ability to work independently and collaboratively in a fast-paced environment.

Ability to adapt to change and embrace new technologies.

Knowledge of IRDAI regulations and compliance standards.

Strong communication and coordination skills.

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