Sr Manager - Customer Service Operations

Senior Manager Cybersecurity & Network Security

A results-driven cybersecurity leader with extensive experience in designing, governing, and transforming enterprise security architecture across multi-cloud and on-premise environments. Proven expertise in leading large-scale security programs, driving Zero Trust adoption, and ensuring regulatory compliance while aligning security initiatives with business objectives.

Demonstrated ability to manage global security operations, lead high-performing teams, and deliver resilient, scalable, and compliant security solutions across complex, multi-vendor ecosystems.

Key Responsibilities

• Lead enterprise-wide cybersecurity strategy, architecture design, and implementation across data centers, cloud (AWS, Azure, GCP), and hybrid environments.
• Drive governance of firewall policies, security controls, and access frameworks to ensure compliance, risk mitigation, and audit readiness.
• Oversee Security Operations (SOC), incident response, P1/P2 escalations, and root cause analysis to ensure SLA adherence and business continuity.
• Champion Zero Trust architecture and secure access transformation across enterprise networks and remote workforce.
• Collaborate with business stakeholders, auditors, and leadership teams to align cybersecurity initiatives with organizational goals.
• Manage vendor ecosystem, technology evaluation, and strategic roadmap planning for security transformation programs.
• Lead compliance initiatives including ISO 27001:2022 and ISO 20000, ensuring continuous audit readiness and remediation.
• Conduct cyber resilience programs including drills, vulnerability management, and risk assessments.

Core Technical Expertise

Enterprise Firewall Deployment & Policy Governance

• Architect and manage multi-vendor firewall environments including Check Point, Fortinet, Palo Alto, and Cisco FTD across multi-cloud and on-prem infrastructure.

DDoS Protection & Traffic Security

• Design and implement DDoS mitigation strategies using Radware and telecom-integrated solutions to defend against volumetric and application-layer attacks.

Zero Trust Security Architecture

• Implement Zero Trust frameworks leveraging Zscaler (ZIA/ZPA) and CrowdStrike EDR for secure remote access and endpoint protection.

SD-WAN & Network Transformation

• Lead Fortinet SD-WAN deployments for branch connectivity, MPLS/Internet load balancing, and high availability architecture.

Data Loss Prevention (DLP)

• Implement and govern DLP solutions using Forcepoint, Zscaler, and Symantec for web, email, and endpoint data protection.

Firewall Policy Assurance & Compliance

• Drive policy governance and audit readiness using AlgoSec, Skybox, and FireMon platforms.

Privileged Access Management (PAM)

• Integrate and manage privileged access controls using ARCON and BT PAM solutions to secure administrative activities.

Cybersecurity Compliance & Audits

• Lead ISO 27001:2022 and ISO 20000 audits, cyber drills, and remediation programs ensuring regulatory compliance and risk reduction.

Leadership & Business Impact

• Successfully led enterprise-wide security transformations, enhancing overall security posture and operational efficiency.
• Improved audit compliance and reduced risk exposure through structured policy governance and assurance platforms.
• Strengthened cyber resilience through proactive monitoring, incident response, and regular security drills.
• Enabled secure digital transformation initiatives including cloud adoption, remote workforce enablement, and network modernization.