About The Company
Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications
CCaaS
Solutions Technology Specialists: 10-17 years of Experience in CC Technology
Education - Bachelor s degree in
Engineering, MBA (preferred)
Relevant experience -
analytical skills, problem solving approach, should be able to create cohesive
work environments collaborating with cross functional teams.
of CCaaS, with proficiency in AWS Connect, Cisco Contact Center, Nice CX1
Empower, Genesys Pure Cloud or similar contact centre solution.
have deployed and had hands-on (preferably), on the collaboration systems based
on Genesys, Cisco CCX / PCCE, AWS
Connect or any other leading Contact Centre systems integrated with 3rd
party components for PSTN (TDM or SIP Trunking) such as Audio codes, Ribbon and
recording systems (Verint, NICE, Calabrio)
pre-sales at least for past three years two years is a must
of Systems and Servers and Storage, where integration of Collaboration systems
with various IT components like Servers, Virtualisation, Load Balancer etc.;
preferred.
the large Enterprise end point environment and be able to demonstrate a road
map for successful migration from premise to cloud
of TCO and RoI and Business case and amortization etc.;
presentation skills and connect at CxO level
to represent TCL in large forums as speaker, marketer, solution evangelist and
be a mouth piece for TCL suite of services , specializing in UCC
of large RFP experience is added value.
knowledge of Networks and Security associated with UCC
stretch and work in multi-geographic environment.
Responsibilities
Assist
sales team in all phases of the selling process.
Interact
with internal and external customers.
Work
with product management to identify/qualify customer requests & define
Requirements
Work
with Product Managers to reflect customer requirements in feature set &
road map
Lead,
manage & provide direct technical input to customer RFXs.
Understand
pricing mechanisms and support sales team in building commercial proposals.
Maintain
contact and open communication with customers to assist with future needs.
Active
in tender submissions.
Preparation
of technical sales materials including collateral, quotation, timeline, project
plan and solution proposals.
Behavioural -
Ability
to articulate the value proposition and bring the TCO and ROI benefits as
appreciated by the customer.
Ability
to seamlessly work with various cross functional teams to put together a wining
solution proposal meeting the customer s business as well as technical
requirements.
Ability
to appreciate organizations governance models and work within the boundaries of
ethics and Objection handling.
Ability
to guide and train technical team members.
Good
Communication skills.
