About The Company
Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications
Key Responsibilities
- Data Management & Insights
- Drive the collection, consolidation, and analysis of operational data to generate actionable insights for internal teams and customers.
- Lead MIS reporting and transform raw data into meaningful intelligence for monitoring, performance tracking, and strategic decisionmaking.
- Leverage latest technologies and AI/ML tools to automate reporting, enhance data accuracy, and drive operational efficiency.
- Process Excellence & CrossFunctional Collaboration
- Define and streamline operational and business processes while managing new initiatives that require close coordination across Sales, Customer Success, Product Management, Delivery, and other crossfunctional teams.
- Identify bottlenecks, propose databacked solutions, and drive continuous process improvement using advanced analytics and automation.
- Performance Governance
- Provide regular performance reviews, dashboards, and financial/nonfinancial reporting to support longterm CST (Customer Success Transformation) objectives.
- Establish strong governance frameworks and ensure process adherence across regions through structured interlocks.
- Churn Analytics & Mitigation
- Lead endtoend churn analysis, reporting, and governance.
- Build standard use cases, predictive churn models, and mitigation strategies using data analytics and AIbased insights.
- Drive regional alignments on churn mitigation and collaborate closely with CSM leadership to define the churn AOP and monitor strategy execution.
- Revenue Realization
- Work closely with CST teams to track SD WIP and onhold cases, ensuring timely revenue realization through structured governance and regional coordination.
- Customer Segmentation & Business Rules
- Analyze the existing customer base and define business rules for service segmentation.
- Categorize accounts into appropriate service tiers using datadriven methodologies and align service segmentation with Sales strategy teams.
- Customer Experience & Platform Enhancements
- Analyze stakeholders feedback to recommend improvements in existing dashboards & tools
- Drive enhancements leveraging modern technologies, automation, and AI to improve customer experience and operational effectiveness.
