Sr. Manager Business Development(AAP)

Job Description

Job Title

Senior Manager - AAP

Location

Multiple

Department

Agency

Function

Agency Enablement AAP

Reporting to

Zone Head - AAP

Band

4A

Channel Summary

The agency channel refers to a distribution method where insurance products are sold through agents. These agents act as intermediaries between the insurance company and customers, facilitating the sale of policies, providing customer support, and offering advisory services. This initiative is expected to improve customer experienceespecially in markets where customers prefer human interaction. It also supports customer in

1. Resolving policy service need
2. Renewal collection to resolve policy holder's service needs, Cross sale opportunity

Job Summary:

• Track competition regularly at regional level on various measures such as new strategies, new compensation models etc. with particular reference to AAP model developed by the competitors

Key Responsibilities/ Key Deliverables:

• Exceed target on new Agency Associates in their respective patch
• Enhance quantity and quality recruitment by Agency Associates
• Emphasis on quality recruitment through one-on-one session.
• Create mutual support platform to enable easier recruitment for Agency Associates
• Enhance AFYP & Number of cases by Agency Associates
• Responsible for training, developing & execution of AAP business
• Increase retention of agents, Agency Associates to increase agent satisfaction
• Ensure compliance with various IRDA guidelines.
• Timely contract of agency associates within regulatory guidelines.
• Monitoring IRDA guidelines impacting AAP channel at regional level

Measures of Success:

• Add-on of AFYP & number of cases
• Add-on of number of new agency associates
• Case Rate & Case Size
• Agent satisfaction survey
• Accuracy and timeliness of information
• AAP is within limits of IRDA jurisdiction
• URN to Code efficiency while utilizing all the sources

Key Relationships (Internal / External):

• HO co-ordination