Sr. Manager, Brand & Creative

About Us

Observe.AI is the leading AI agent platform for customer experience. It enables enterprises to deploy AI agents that automate customer interactions, delivering natural conversations for customers with predictable outcomes for the business.

Observe.AI combines advanced speech understanding, workflow automation, and enterprise-grade governance to execute end-to-end workflows with AI agents. It also enables teams to guide and augment human agents with AI copilots, and analyse 100% of human and AI interactions for insights, coaching, and quality management.

Companies like DoorDash, Affordable Care, Signify Health, and Verida use Observe.AI to transform customer experiences every day by accelerating service speed, increasing operational efficiency, and strengthening customer loyalty across every channel.

Why Join Us

At Observe.AI, we're redefining customer experience through AI Agents and AI Copilotsand we're seeking a Senior Brand & Creative Manager to join our Marketing team.

The Senior Manager, Brand & Creative leads the creation and execution of high-quality visual assets that support Observe.AI's go-to-market priorities. This role designs and produces website updates, digital ads, event booth creative, and sales enablement materials that drive demand, improve conversion, and strengthen brand consistency across channels. The focus is on delivering fast, effective, and performance-oriented creative that directly supports revenue goals.

If you want to be part of a high-impact, collaborative marketing team supporting rapid growth, operational excellence, and GTM innovation in a fast-evolving AI market, this role is for you.

What You'll be Doing

• Design and deliver high-impact creative assets, including landing pages, web modules, digital ads, social visuals, email graphics, and motion elements that fuel demand and improve conversion across the funnel.
• Support the development and optimisation of the website, partnering with web/digital stakeholders to design new pages, update visual components, and enhance UX to increase engagement and lead capture.
• Lead creative development for events, including booth design, signage, collateral, field marketing materials, and experiential brand assets, ensuring high-quality production and on-time delivery.
• Produce sales enablement materials such as pitch decks, one-pagers, case studies, and product visuals that support deal progression and strengthen GTM alignment.
• Maintain and evolve brand consistency through high-quality execution of visual systems, templates, iconography, illustration, and other brand elements used across channels.
• Manage creative workflow and operations, including request intake, prioritisation, templates, and scalable processes that increase speed and consistency, supplemented by freelancers or agencies when needed.
• Collaborate with cross-functional GTM teams (Demand Gen, Product Marketing, Digital, Sales) to create conversion-optimised assets for campaigns and ABM programs.
• Optimise creative performance by testing variations, monitoring results, and iterating on assets to improve CTR, CVR, engagement, and overall pipeline impact.

What You'll Bring to the Role

• 710+ years of hands-on design and creative production experience, ideally supporting B2B SaaS, AI, or high-growth GTM teams.
• A strong portfolio showcasing web design, digital ads, event creative, landing pages, and sales enablement assets that demonstrate business impact.
• Advanced proficiency in Figma, Adobe Creative Suite, and modern design tools; experience with light animation or motion graphics is a plus.
• Proven ability to design assets that drive engagement, fuel demand, and improve conversion across the sales funnel.
• Demonstrated experience producing a high volume of high-quality assets quickly, with strong attention to detail and brand consistency.
• Ability to collaborate effectively with Demand Gen, Product Marketing, Events, and Sales to transform strategy into output.
• Strong project and workflow management skillscomfortable juggling multiple priorities, deadlines, and stakeholders.
• Experience managing freelancers, agencies, or production vendors to extend capacity when needed.
• A bias for action, a willingness to iterate quickly, and comfort working in a fast-paced, evolving environment.

Shift Time: 6 pm - 3 am IST

Perks & Benefits

• Excellent medical insurance options and free online doctor consultations
• Yearly privilege and sick leaves as per Karnataka S&E Act
• Generous holidays (National and Festive) recognition and parental leave policies
• Learning & Development fund to support your continuous learning journey and professional development
• Fun events to build culture across the organization
• Flexible benefit plans for tax exemptions (i.e. Meal card, PF, etc.)

Our Commitment to Inclusion and Belonging

Observe.AI is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Observe AI does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Observe.AI also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.

We welcome all people. We celebrate diversity of all kinds and are committed to creating an inclusive culture built on a foundation of respect for all individuals. We seek to hire, develop, and retain talented people from all backgrounds. Individuals from non-traditional backgrounds, historically marginalized or underrepresented groups are strongly encouraged to apply.

If you are ambitious, make an impact wherever you go, and you're ready to shape the future of Observe.AI, we encourage you to apply. For more information, visit www.observe.ai.