Logitech is the Sweet Spot for people who want their actions to have a positive global impact while having the flexibility to do it in their own way.
Role Overview
As the Sr. Logistics Specialist for our India Walk-In Centers, you will serve as the primary orchestrator and point of contact for our physical service network. You will be responsible for the end-to-end flow of materials, inventory integrity, and the overall efficiency of our WICs.
This is not just a back-office logistics role; it is a customer-centric operations position. You will bridge the gap between supply chain efficiency and the ultimate user experience, ensuring that when a customer walks into our centers, the parts, processes, and people are ready to deliver a seamless service experience.
Key Responsibilities
- Operational Leadership: Act as the main point of contact for all India WIC logistics, managing day-to-day operations and ensuring alignment with global supply chain strategies.
- Cross-Functional Collaboration: Partner closely with Warranty Operations to streamline claims, Customer Experience (CX) to improve service touchpoints, and Supply Chain Planning to ensure optimal stock levels.
- Inventory & Spare Parts Management: Oversee the lifecycle of spare parts, including forecasting, replenishment, and reverse logistics (returning defective parts from WICs to central hubs).
- Vendor & Partner Management: Manage relationships with third-party logistics (3PL) providers and service partners to ensure high performance and adherence to SLAs.
- Process Optimization: Identify bottlenecks in the WIC workflow and implement lean solutions to reduce Turnaround Time (TAT) for repairs and replacements.
- Data & Reporting: Monitor Key Performance Indicators (KPIs) such as inventory accuracy, shipping lead times, and customer satisfaction scores within the centers.
- Strategic Escalation Ownership: Serve as the final point of resolution for logistics-related bottlenecks at the WICs. This includes unblocking critical part shortages, resolving 3PL delivery failures, and managing urgent-care cases where a customer's experience is at risk due to supply chain delays. You will be expected to provide clear updates to senior leadership while driving root-cause analysis to prevent recurrence.
Qualifications & Skills
- Experience: 58 years in Logistics, Supply Chain, or Service Operations, ideally with experience managing physical service centers or retail logistics in the India market.
- Customer-First Mindset: A proven ability to view logistics through the lens of the end-user. You understand that a delayed part equals a frustrated customer.
- Analytical Rigor: Proficiency in ERP systems (like Oracle) and Excel/Google Sheets. You should be able to spot trends in data before they become issues.
- Communication: Exceptional stakeholder management skills. You can explain a complex supply chain delay to a CX lead and a regional manager with equal clarity.
- Problem Solving: A boots-on-the-ground approach to troubleshootingready to dive into the details of a customs delay or a local delivery failure.
- Tools: Preferably understanding of AI and Asana as a workload management tool.
Across Logitech we empower collaboration and foster play. We help teams collaborate/learn from anywhere, without compromising on productivity or continuity so it should be no surprise that most of our jobs are open to work from home from most locations. Our hybrid work model allows some employees to work remotely while others work on-premises. Within this structure, you may have teams or departments split between working remotely and working in-house.
Logitech is an amazing place to work because it is full of authentic people who are inclusive by nature as well as by design. Being a global company, we value our diversity and celebrate all our differences. Don't meet every single requirement Not a problem. If you feel you are the right candidate for the opportunity, we strongly recommend that you apply. We want to meet you!
We offer comprehensive and competitive benefits packages and working environments that are designed to be flexible and help you to care for yourself and your loved ones, now and in the future. We believe that good health means more than getting medical care when you need it. Logitech supports a culture that encourages individuals to achieve good physical, financial, emotional, intellectual and social wellbeing so we all can create, achieve and enjoy more and support our families. We can't wait to tell you more about them being that there are too many to list here and they vary based on location.
All qualified applicants will receive consideration for employment without regard to race, sex, age, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.
If you require an accommodation to complete any part of the application process, are limited in the ability, are unable to access or use this online application process and need an alternative method for applying, you may contact us toll free at +1-510-713-4866 for assistance and we will get back to you as soon as possible.
