Sr IT Software Engineer

Key Responsibilities

• Design, configure, and develop ServiceNow solutions (e.g., ITSM, ITOM, SPM, WSD, EA)

• Build and maintain:

o Business Rules, Client Scripts, UI Policies, Script Includes

o Flows and Workflows (Flow Designer)

• Develop and support integrations using REST/SOAP APIs, MID Server, and Integration Hub

• Troubleshoot and resolve platform issues, performance bottlenecks, and defects

• Participate in requirements analysis and translate business needs into technical solutions

• Support upgrades, patches, and platform enhancements

• Ensure adherence to ServiceNow best practices and coding standards

• Create and maintain technical documentation

• Provide L3 support and mentor junior (P1/P2) team members as needed

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Required Skills & Experience

• 6 to 8 years of hands-on ServiceNow platform implementation/development experience

• Strong knowledge of:

o JavaScript (server-side & client-side)

o ServiceNow data model (tables, CMDB basics)

o ACLs, roles, and security model

• Experience with at least any two major ServiceNow module (ITSM, ITOM, SPM, WSD, EA)

• Working knowledge of Agile/Scrum delivery models

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Preferred Qualifications

• ServiceNow CSA

• ServiceNow CAD

• Two or more CIS certifications (ITSM, Discovery, SPM, etc.)

• Experience in enterprise-scale ServiceNow implementations

• Exposure to DevOps, ATF, or ServiceNow CI/CD pipelines