Job Title: IT Manager
Location: Ahmedabad, Gujarat
Job Type: Full Time
Department: IT Infra
About Simform:
Simform is a premier digital engineering company specialising in Cloud, Data, AI/ML, and Experience Engineering to create seamless digital experiences and scalable products. With a presence in 6 countries, Simform primarily serves North America, the UK, and the Northern European market. Simform is well-recognised as one of the most reputed employers in the region, having created a thriving work culture with a high work-life balance that gives a sense of freedom and opportunity to grow.
Role Overview:
We are seeking a highly motivated and experienced IT Manager/Sr. IT Manager to lead and manage our IT infrastructure and operations. The ideal candidate will possess a strong technical background in Windows and Linux server administration, network design and implementation, and ITSM practices. The candidate will also demonstrate proven leadership skills, the ability to manage a team, and a passion for problem-solving. This role requires a hands-on approach, a proactive attitude and a commitment to ensuring the reliability, security, and efficiency of our IT systems.
Key Responsibilities
Infrastructure Management:
- Design, implement, and maintain Windows and Linux server environments, including operating system installation, configuration, patching, troubleshooting, performance monitoring and fine-tuning.
- Manage and administer Active Directory, DNS, DHCP, and other core Windows Server services.
- Manage and administer Linux Server environments, including package management, user management, security hardening, troubleshooting, performance monitoring and fine-tuning.
- Design, implement, and manage network infrastructure, including routers, switches, firewalls, wireless access points and VPNs.
- Implement and maintain network security best practices, including intrusion detection and prevention systems.
- Monitor network performance and security, proactively identifying and resolving issues.
- Monitor network traffic, system logs to identify potential security threats.
- Manage and maintain data backups and disaster recovery plans.
- Oversee and manage IT operations.
- Manage and maintain O365 and cloud infrastructure (e.g., Azure and AWS)
Team Leadership & Management:
- Lead, mentor, and motivate a team of IT professionals.
- Provide technical guidance and support to team members.
- Conduct performance reviews and provide constructive feedback.
- Manage team workloads and priorities, ensuring efficient task completion.
- Promote a collaborative and positive team environment.
IT Service Management (ITSM):
- Implement and maintain ITSM best practices, including incident management, problem management, change management, and configuration management.
- Develop and maintain IT documentation, including system configurations, procedures, and policies.
- Manage and monitor IT service level agreements (SLAs).
- Continuously improve IT service delivery processes.
Problem Solving & Troubleshooting:
- Effectively troubleshoot and resolve complex technical issues related to servers, networks, and applications.
- Identify and implement solutions to improve system performance, security, and reliability.
- Proactively identify potential issues and implement preventative measures.
Strategic Planning & Budgeting:
- Develop and implement IT strategies aligned with business objectives.
- Participate in IT budget planning and management.
- Evaluate and recommend new technologies and solutions.
Vendor Management:
- Manage relationships with IT vendors and service providers.
- Negotiate contracts and ensure vendor performance.
Required Skills & Qualifications :
- Minimum of 8-10 years of overall experience in the IT Infrastructure Operations. At least 3-5 years of experience in a Lead/Manager or higher position in a reputed IT company.
- Education: Bachelor's degree in IT, Computer Science, or a related field.
- Expert-level knowledge of Windows Server administration, including Active Directory, Group Policy, and PowerShell scripting.
- Expert-level knowledge of Linux server administration, including command-line tools, shell scripting, and system monitoring.
- Strong understanding of networking concepts, including TCP/IP, routing, switching, firewalls and VPNs.
- Experience with network design, implementation, and administration.
- Experience with virtualization technologies (e.g., VMware, Hyper-V).
- Experience with ITSM frameworks and practices (e.g., ITIL).
- Experience with backup and disaster recovery solutions. Leadership & Management Skills:
- Proven ability to lead, mentor, and motivate a team.
- Excellent communication, interpersonal, and problem-solving skills.
- Ability to prioritise tasks and manage multiple projects simultaneously.
- Strong analytical and decision-making skills Plus Skills & Certifications:
- Experience with cloud platforms (e.g., AWS, Azure, GCP). Cloud certifications (e.g., AWS Certified Solutions Architect, Azure Solutions Architect Expert, Google Cloud Professional Architect).
- Network certifications (e.g., CCNA, CCNP) & ITIL certification
Why Join Us:
- Young Team, Thriving Culture
- Flat-hierarchical, friendly, engineering-oriented, and growth-focused culture.
- Well-balanced learning and growth opportunities
- Free health insurance.
- Office facilities with a game zone, in-office kitchen with affordable lunch service, and free snacks.
- Sponsorship for certifications/events and library service.
- Flexible work timing, leaves for life events,
