Sr. Insurance Associate

1-3 Years

Job Description

Job Responsibilities

Receive and review enrollment requests to ensure all required eligibility data is present to enable enrollment for MetLife's Core products
Verify eligibility by navigating within one or more systems including GroupFacts and/or CDF
Input data manually into UIS and/or GroupFacts
Terminate employee enrollments
Respond to requestors in a timely manner within TAT
Respond to customers using standard response templates, adding clear details when needed
Log metrics
Maintaining quality standards
Partner with supervisors to assess root cause of escalations
Ensure compliance with internal policies and procedures, including security, data retention/ ILM and external regulations

Education, Technical Skills & Other Critical Requirement

Education

Experience

(In Years)

1-2 years of experience performing manual data entry(preferably in Insurance Industry)
Customer service experience
Business writing skills, including ability to write clear, concise communications

Technical Skills