Sr. Insurance Associate

1-3 Years

Early Applicant

Job Description

Job Responsibilities

Review enrollment requests to ensure all required eligibility data is present to enable enrollment for all MetLife products
Verify eligibility by researching within one or more applications including GroupFacts, UIS, CDF and CBS
Input data manually into UIS and/or GroupFacts (keying both Core and VB products like Critical Illness, Aura, DLP, others)
Respond to requestors in a timely manner within TAT
Clearly & accurately respond to customers/Service teams beyond standard template text (follow up for missing data)
Terminate employee enrollments
Auditing to find keying discrepancies
Partner with key stakeholders to assess root cause and resolve escalations
Ensure SLAs are met
Ensure compliance with internal policies and procedures, including security, data retention/ ILM and external regulations

Education, Technical Skills & Other Critical Requirement

Education

Experience

(In Years)

1-2 years of experience performing manual data entry (Preferably in Insurance Industry)
Customer service experience
Business writing skills, including ability to write clear, concise communications

Technical Skills