Job Summary : We are seeking a Sr. Functional Analyst with 10 to 12 years of experience to join our team. The ideal candidate will have expertise in Omnichannel Salesforce Order Management System. This role involves working in a hybrid model during the day shift. The candidate will play a crucial role in enhancing our multi-channel order management services ensuring seamless customer experiences.
Experience : 10
12 years
Required Skills : Technical Skills: Omnichannel
Customer Service Salesforce Order Mgmt System Salesforce OMS Domain Skills:
Nice to have skills : Domain Skills:Multi-Channel Order mgmt Serv
Technology : Custom Service
Shift : Day
Responsibilities :
Analyze and interpret business requirements to design effective solutions using Salesforce OMS and Omnichannel.
Collaborate with cross-functional teams to ensure seamless integration of Salesforce OMS with existing systems.
Develop and implement strategies to optimize multi-channel order management processes.
Provide expert guidance on best practices for Salesforce OMS and Omnichannel Customer Service.
Conduct regular system audits to ensure data integrity and system performance.
Lead workshops and training sessions to enhance team knowledge and skills in Salesforce OMS.
Monitor system performance and troubleshoot issues to ensure minimal downtime.
Create detailed documentation of system configurations and customizations.
Work closely with stakeholders to gather feedback and implement improvements.
Ensure compliance with industry standards and company policies in all system implementations.
Support the development of user-friendly interfaces to enhance customer experience.
Evaluate new technologies and tools to enhance system capabilities.
Drive continuous improvement initiatives to enhance system efficiency and effectiveness. -Qualifications
Possess a strong understanding of Salesforce Order Management System and Omnichannel.
Demonstrate experience in multi-channel order management services.
Exhibit excellent analytical and problem-solving skills.
Show proficiency in system integration and data management.
Have a proven track record of successful project delivery in a hybrid work model.
Display strong communication and collaboration skills.
Be adept at conducting training sessions and workshops.
Job Location : Primary Location :INKABLRA03(ITIND Manyata (MBP) Bld F3 SEZ) Alternate Location :NA NA Alternate Location 1 :NA NA
