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About the role
The successful candidate will be a member of the Global Finance Operations and will be responsible for vendor experience and complex dispute management.
Responsibilities will include:
. Identifying root causes for problems/ open balances within the supply chain or in internal Amazon systems and leading the initiative of fixing these problems- conduct follow-up tasks, communicate opportunities for improvement and agree action plans
. Analyze key Supplier trends, govern mediation requirement based on analyzed trends
. Acting as a main point of contact for TOP Amazon Suppliers, with the goal to develop business relationships, create mutual trust, and resolve any conflicts to avoid shipment holds or other business interruption
. Prepare vendor health scorecard Conducting reviews and identifying vendor accounts and pro-actively working on their account balances
. Addressing any account related inquiries and concerns from vendors and ensuring vendors know to use the Amazon tools
. Manage Supplier portfolio, includes reviewing Amazon P&L impact & exploring possible ways for amicable settlements. This includes negotiating outstanding balances with the Vendors.
. Drive defect resolution for Supplier identified defects.
. Coordinate with internal stakeholders for amicable Vendor solutions.
. Work with global stakeholders to identify improvement opportunities and help drive the same. This would include driving a culture of continuous improvement through quality initiatives like Lean & Six Sigma.
Other requirements:
. Analyzing metrics relating to operational performance and effectively presenting data to vendors and internal teams
. Working actively and accurately on an independent basis giving great attention to detail and displaying the initiative to quickly identify and resolve variances, failures and discrepancies
. Interacting with Retail & Finance teams while working on the same vendor account and agreeing on priorities, business decisions, objectives and communication
- 3+ years of finance operations/shared services, accounts payable, account receivable (collections) or general ledger experience
- Bachelor's degree in accounting and commerce (B. Com)
- Knowledge of Excel at an advanced level
- Experience with Microsoft Office products and applications
- Knowledge of Microsoft Excel at an advanced level, including: pivot tables, macros, index/match, vlookup, VBA, data links, etc.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Job ID: 146304315
