Sr. Executive - Guest Relations
Location: FLAME University, Lavale Campus
Role Summary
Represent FLAME University's hospitality desk by welcoming and assisting guests, coordinating with internal departments, and ensuring a seamless and professional guest experience on campus.
Key Responsibilities
1. Guest Management
- Greet and welcome visitors, parents, delegates, and stakeholders.
- Maintain visitor records and ensure smooth check-in/check-out processes.
- Provide accurate campus information and guide guests as required.
2. Coordination & Communication
- Liaise with departments (Admin, Security, Academics, Facilities) to ensure timely support for guest requirements.
- Handle appointment scheduling, meeting room arrangements, and event-related guest coordination.
- Manage communication through phone, email, and the front desk.
3. Hospitality & Service Excellence
- Ensure professional service standards for all campus guests.
- Oversee refreshments, seating arrangements, and hospitality logistics during meetings and events.
- Maintain the reception area's cleanliness, ambience, and presentation.
4. Administration & Support
- Manage visitor passes, ID cards, and stationery logs.
- Support travel, accommodation, and transport arrangements for official guests and delegations.
- Assist in basic documentation, filing, and daily reporting.
Required Skills
- Excellent communication and interpersonal skills
- Pleasant personality with professional grooming
- Prior experience in hospitality/front office roles (preferred)
- Strong customer service orientation
- Ability to multitask and remain calm under pressure
- Basic proficiency in MS Office and telephone/email etiquette
