Sr Executive - Governance, Risk & Compliance

Job Description -:

1): Performing various activities under Telecom Fraud Monitoring Operations such as...

a): Perform near real-time monitoring through FMS with effective closure of fraud alerts

b): Conduct CDR analysis, routing patterns, customer alert history & call testing to determine nature of traffic

c): Brainstorming & designing new rules to cover different telecom frauds in Voice, MMX & TC-MOVE and validation of existing rule (Market Intelligence)

d): Periodical review of configured rules

e): Performing Audit/Quality Check (QC) of alerts closed by team

f): Preparation of MIS and Reports for Senior Management

g): Work in rotational shifts and ensure proper shift handovers

h): Work closely with Internal teams and support team as and when required

i): Internal data management / Updating the relevant master files

2): Conduct timely and thorough Investigation of Fraud dispute cases / fraudulent usage i.e., analysis of fraud dispute cases and taking corrective actions.