Designation: Senior Executive / Assistant Key Accounts
Role Type: Key Accounts Manager
Role Overview:
We are looking for a results-driven Key Accounts professional to manage and grow assigned key accounts as a single point of contact. The role focuses on revenue growth, customer experience excellence, and cross-functional coordination to ensure seamless service delivery.
Key Responsibilities:
- Manage assigned key accounts as a single point of contact, ensuring strong client relationships
- Achieve and exceed revenue targets through retention, upselling.
- Deliver superior customer experience by building trust, loyalty, and long-term partnerships
- Ensure timely and quality service deliverables; monitor SLAs and performance metrics
- Analyze customer service issues, identify root causes, and drive corrective actions
- Coordinate with operations, sales, finance, and support teams for issue resolution and process improvement
- Handle client escalations, special e-commerce projects, and customized solutions
- Review invoices, validate claims, and maintain trace and status reports
- Use MIS and CRM tools to track performance, calls, and reporting
- Lead QBR, HBR, and ABR reviews; analyze revenue trends and define action plans
- Support network expansion and optimization initiatives
- Present insights, analysis, and recommendations to senior management
Skills & Competencies:
- Strong key account management & client handling skills
- Analytical mindset with problem-solving ability
- Excellent communication and stakeholder management skills
- Experience working with cross-functional teams
- Proficiency in MIS, CRM tools, and data analysis
