Sr Engineer - IT Operations & Infrastructure

Designation/Title

M365-AzureAD_MFA_SSO_MDM_Intune_Patch Mgmt

Sub-Band

B2-2

Education Qualifications

B.E/BTech

Experience

4-5 Years of experience
in relevant field

Job Family

IT Operations &
Infrastructure_IT Operations & Infrastructure_TCTSL

Purpose/Objective

Responsible for managing
M365/O365 environment

Key/Major Activities

• Experience and knowledge of M365-Azure AD, Exchange Online,
  MS Teams, SharePoint, OneDrive Administration, MFA, SSO, SSPR, Mobile Device
  Management, Deployment, and Distribution
• Should have good experience in troubleshooting issues of M365-AzureAD,
  Exchange Online, MS Teams, SharePoint, OneDrive, MFA, SSO, SSPR and MDM
  Issues, Scripting (PowerShell)
• Escalate and co-ordinate with Vendors for issue resolution
• Communicate with Customers IT and Security Groups
• Co-ordinate with FW, NW teams to ensure Supported systems
  are maintained
• Working Knowledge of various MDM & Patch Management
  Tools
• Troubleshooting and support, Anti-Virus, DLP, Windows
  Defender, BitLocker Encryption
• Maintaining Patch version update report from MS Portal and
  ensuring all the End Points
• Remote Support and assisting users via calls and MS teams
• Install, Configure, Test, Manage and Maintain M365
  Application software, and System management tools
• Intune Windows packages creation, testing & deployments

Liaise with vendors and other IT
personal/Customer for problem resolution

L1 Desktop Support and Remote Support
for end-users.

Knowledge of handling Helpdesk Ticketing
Systems.

Maintaining IT documentation, Audit
Queries, Hardening

VAPT Fix, Security & Compliance

• End User SLA Management
• Experience with ITSM tools (ServiceNow, Jira,
  Remedy, etc.)

Technical Skills

M365
Service Administration

Advanced
knowledge of M365-Azure AD, MFA, SSO
and Conditional Access Policy, Transport Rules, Email Message Tracking

Detailed
understanding of Android/iOS creation & deployment of mobile apps, should
know Microsoft Intune on Azure - focuses on mobile device management MDM,
MAM, App Protection

Experience
in End Point engineering and support activities

Advanced
knowledge of patch management methodologies

• Should have
  good experience in troubleshooting issues of Patch Management & MDM

Familiarity with certificate application to
end user devices

Provide Level 1 support for complex issues
related to Microsoft 365 services

Advanced Troubleshooting and Support

Identity and Access Management

Should have good experience in Hybrid
Environment Management

Automation and Scripting

Monitoring and Reporting

Migration and Deployment

Collaboration with Stakeholders

Microsoft
Certifications

MS-102
Microsoft 365 Administrator

MD-102
Endpoint Administrator

AZ-104
Azure Administrator

Behavioural Skills

• Excellent
  communication skill, Clear English speaking writing ability
• Project
  management skills
• Have
  systematic approach towards work areas
• Should be
  able to cope up excellently under stressful circumstances
• Ability to
  work independently and as part of a team.
• Customer-focused
  with strong problem-solving skills.
• Effective
  time management and prioritization.
• Analytical
  mindset and commitment to continuous improvement.

Designation/Title

M365-AzureAD_MFA_SSO_MDM_Intune_Patch Mgmt

Sub-Band

B2-2

Education Qualifications

B.E/BTech

Experience

4-5 Years of experience
in relevant field

Job Family

IT Operations &
Infrastructure_IT Operations & Infrastructure_TCTSL

Purpose/Objective

Responsible for managing
M365/O365 environment

Key/Major Activities

• Experience and knowledge of M365-Azure AD, Exchange Online,
  MS Teams, SharePoint, OneDrive Administration, MFA, SSO, SSPR, Mobile Device
  Management, Deployment, and Distribution
• Should have good experience in troubleshooting issues of M365-AzureAD,
  Exchange Online, MS Teams, SharePoint, OneDrive, MFA, SSO, SSPR and MDM
  Issues, Scripting (PowerShell)
• Escalate and co-ordinate with Vendors for issue resolution
• Communicate with Customers IT and Security Groups
• Co-ordinate with FW, NW teams to ensure Supported systems
  are maintained
• Working Knowledge of various MDM & Patch Management
  Tools
• Troubleshooting and support, Anti-Virus, DLP, Windows
  Defender, BitLocker Encryption
• Maintaining Patch version update report from MS Portal and
  ensuring all the End Points
• Remote Support and assisting users via calls and MS teams
• Install, Configure, Test, Manage and Maintain M365
  Application software, and System management tools
• Intune Windows packages creation, testing & deployments

Liaise with vendors and other IT
personal/Customer for problem resolution

L1 Desktop Support and Remote Support
for end-users.

Knowledge of handling Helpdesk Ticketing
Systems.

Maintaining IT documentation, Audit
Queries, Hardening

VAPT Fix, Security & Compliance

• End User SLA Management
• Experience with ITSM tools (ServiceNow, Jira,
  Remedy, etc.)

Technical Skills

M365
Service Administration

Advanced
knowledge of M365-Azure AD, MFA, SSO
and Conditional Access Policy, Transport Rules, Email Message Tracking

Detailed
understanding of Android/iOS creation & deployment of mobile apps, should
know Microsoft Intune on Azure - focuses on mobile device management MDM,
MAM, App Protection

Experience
in End Point engineering and support activities

Advanced
knowledge of patch management methodologies

• Should have
  good experience in troubleshooting issues of Patch Management & MDM

Familiarity with certificate application to
end user devices

Provide Level 1 support for complex issues
related to Microsoft 365 services

Advanced Troubleshooting and Support

Identity and Access Management

Should have good experience in Hybrid
Environment Management

Automation and Scripting

Monitoring and Reporting

Migration and Deployment

Collaboration with Stakeholders

Microsoft
Certifications

MS-102
Microsoft 365 Administrator

MD-102
Endpoint Administrator

AZ-104
Azure Administrator

Behavioural Skills

• Excellent
  communication skill, Clear English speaking writing ability
• Project
  management skills
• Have
  systematic approach towards work areas
• Should be
  able to cope up excellently under stressful circumstances
• Ability to
  work independently and as part of a team.
• Customer-focused
  with strong problem-solving skills.
• Effective
  time management and prioritization.
• Analytical
  mindset and commitment to continuous improvement.