Job Description
About The Company
Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications
Job Description
The role is responsible for managing customer queries and operations. This is an operational role that may seek appropriate level of guidance and advice to ensure delivery of quality outcomes.
Responsibilities
Taking ownership of customer issues reported, solving their problems through by providing resolution and preparing proper RCA/PCA.
Researching, diagnosing, troubleshooting, identifying solutions to resolve network/application issues.
Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
Ensure SLA are achieved & work proactively to maintain the same. Have good hands-on knowledge of traditional GVPN/ILL services and demonstrate good problem-solving skills.
Prior experience of providing customer service support in fast paced, high availability, 24X7 environments.
Maintain up-to-date knowledge of current technologies (SDWAN/Security) in the area.
