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Sr Engineer - Global Service Operations

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Job Description


  • Hands on experience on IP technology- MPLS/ILL/ SDWAN services.
  • L3 troubleshooting on proactive & reactive tickets/cases .
  • Ticket life cycle management with all stake holders till the resolution, Escalation management.
  • Daily Incident Management & Vendor management (e2e ownership of ticket) with ticket acknowledgement, Initial, Subsequent updates to customer & the resolution in follow up with TATA resolver Teams.
  • Handle customer queries and concerns tactfully and get them addressed with help of respective teams.
  • Ensure the Database management of the customer circuits.
  • Ensure AMC Expiry track & subsequent renewal of the CPE which are hardware managed.

Skills required :

  • CCNA /CCNP
  • MPLS
  • SDWAN
  • Routing & Switching
  • Routing protocol

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About Company

Tata Communications is a digital ecosystem enabler that powers today&#8217&#x3B;s fast-growing digital economy. We enable the digital transformation of enterprises globally, including 300 of the Fortune 500. We carry around 30% of the world&#8217&#x3B;s internet routes and connects businesses to 60% of the world&#8217&#x3B;s cloud giants.
We have been a part of the rich heritage of the internet in India. Over the last 25 years, enterprise-enabled services have been essential to the adoption of digital services in the country. Connectivity is an essential fabric of sustenance for the economy. We are committed to enabling Industry leaders in this New World of Communications&#8482&#x3B;, with our unique promise of delivering secure connected digital experiences.
In 2020, we announced the launch of &#8216&#x3B;Secure Connected Digital Experience&#8217&#x3B; (SCDx), a proposition intended to meet this growing, worldwide demand for new ways of operating, which includes far higher levels of working from home, rising security risks, a shift to digital commerce, and more contactless experiences. It will help companies currently relying on short-term fixes by providing holistic, secure, enterprise-level digital solutions that address current challenges and are fit for the long term.

Job ID: 144489047