Sr Engineer - Global Network Operations

Tata Communications Limited

Pune, India

Fresher

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Posted 3 days ago

Job Description

Job Description
Responsible for managing day-to-day operations of Managed Wi-Fi and LAN, including incident and problem management, customer change requests, OEM coordination, and network performance monitoring. Ensures high availability, timely issue resolution, and optimal service delivery through proactive maintenance and operational excellence.

Responsibilities

Create and maintain infrastructure to support network operations and ensure high availability.
Implement new enhancements and resolve issues promptly.
Perform proactive and reactive fault management.
Manage incident handling, including customer communication and timely updates.
Coordinate with OEMs to address recurring issues and implement fixes through change management processes.
Track and monitor network performance to minimize service interruptions.
Manage installation, testing, and maintenance of network equipment.
Diagnose and resolve technical issues to restore services quickly.
Maintain security operations across all sites.
Deliver repair and maintenance services to ensure optimal customer satisfaction.

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About Company

Tata Communications LimitedJob Source: jobs.tatacommunications.com

Tata Communications is a digital ecosystem enabler that powers today&#8217;s fast-growing digital economy. We enable the digital transformation of enterprises globally, including 300 of the Fortune 500. We carry around 30% of the world&#8217;s internet routes and connects businesses to 60% of the world&#8217;s cloud giants.
We have been a part of the rich heritage of the internet in India. Over the last 25 years, enterprise-enabled services have been essential to the adoption of digital services in the country. Connectivity is an essential fabric of sustenance for the economy. We are committed to enabling Industry leaders in this New World of Communications&#8482;, with our unique promise of delivering secure connected digital experiences.
In 2020, we announced the launch of &#8216;Secure Connected Digital Experience&#8217; (SCDx), a proposition intended to meet this growing, worldwide demand for new ways of operating, which includes far higher levels of working from home, rising security risks, a shift to digital commerce, and more contactless experiences. It will help companies currently relying on short-term fixes by providing holistic, secure, enterprise-level digital solutions that address current challenges and are fit for the long term.

Job ID: 137949093

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