Sr Engineer - Cloud & Security Network Operations & Support

L1 Profile 2+ years of experience in IT Service & Incident Management, Vendor Management Basic networking knowledge with minimum CCNA level certifications/skills Strong exposure to Network Security and in particular Network Access Control Should have knowledge of all or some of below tools to perform there job Splunk, Essas, Cisco ISE, Cisco Prime NEs(Router, Switches, Wireless controller, (Firewalls, ACI Fabrics etc), Netrequest, Cyberark, Forescout (Enterprise manager & appliances), Spectrum(monitoring), Dx Netops, Ansible, SPDW, MS Office, Service Now, Jira) Strong communications skills FSCA Certified or FSCA training minimum 1st Line of defence, handling issues through emails, Teams, creating incident audit trails, self-help & digital FAQs Proactive Monitoring of NAC (Few examples: NAC switches and errors) Incident troubleshooting and management. Few Examples: (NAC errors resolution and fulfilling/supporting any NAC related misc request from Operations/Engg./fulfilment) using available Bx tool Manual NAC subnet reconciliation Manual Temporary/permanent (600/1000 per year) whitelisting Monitoring of NAC Enforcements BAU - unblock NAC requests NAC accounts/access compliance & audits managements(reports/dashboards/documentations) NAC Switch errors Reports & NAC audit logs extractions Co-ordination with existing L1 Vodafone for retail branch NAC1 issues & with L1 TCS for any NAC1/2 issues/incidents System account password rotation NAC Compliance checks, reports & audit logs management (daily/weekly/monthly) Support the Bx teams doing automation for various NAC activities/monitoring After any development/automation signed-off by BX engg./N/w the deployment & maintenance will be owned by L1/L2