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Perform day-to-day data centre operations, including rack/stack, de-rack, and equipment installation.
Monitor and maintain power, cooling, UPS, DG sets, and environmental systems.
Handle remote hands & eyes support for internal teams and customers.
Ensure 99.9%+ uptime through proactive monitoring and preventive maintenance.
Install, configure, and troubleshoot rack servers, blade servers, storage, and network devices.
Perform hardware diagnostics, component replacement (HDD, RAM, PSU, NIC), and vendor coordination.
Support LAN/WAN devices, patching, labeling, and structured cabling (Cat6 / fiber).
Use monitoring tools to track temperature, humidity, power load, and alarms.
Respond to incidents, alerts, and outages, perform RCA, and implement corrective actions.
Maintain incident, change, and problem management processes (ITIL-aligned).
Ensure compliance with ISO 27001, SOC, PCI-DSS (as applicable).
Maintain asset inventory, rack diagrams, cable maps, SOPs, and MOPs.
Support audits and customer walkthroughs.
Follow data centre safety procedures and ESD standards.
Enforce access control, visitor management, and security protocols.
Strong understanding of data centre infrastructure (power, cooling, racks).
Hands-on experience with servers (Dell / HPE / Lenovo).
Basic to intermediate knowledge of networking (TCP/IP, VLANs, switches).
Experience with structured cabling and fiber optics.
Familiarity with DCIM or monitoring tools (preferred).
Strong troubleshooting and problem-solving skills.
Ability to work in 247 shift environments.
Clear documentation and communication skills.
Customer-facing experience is a plus.
Diploma / B.E. / B.Tech in Electrical, Electronics, Computer Science, or IT.
Certifications (preferred but not mandatory):
Data Centre Infrastructure (CDCP / CDCS)
ITIL Foundation
CompTIA Server+ / Network+
37 years of experience in data centre operations or infrastructure support.
Experience working in Tier III / Tier IV data centres is an advantage.
Uptime and SLA adherence
Incident response and resolution time
Preventive maintenance compliance
Audit and compliance readiness
Documentation accuracy
247 shift rotation (including nights, weekends, holidays)
On-call support during critical incidents
Physically demanding environment (lifting, standing, cabling)
Exposure to enterprise-scale data centre operations
Hands-on work with latest infrastructure technologies
Career growth in cloud, infrastructure, and operations
Tata Communications is a digital ecosystem enabler that powers today’s fast-growing digital economy. We enable the digital transformation of enterprises globally, including 300 of the Fortune 500. We carry around 30% of the world’s internet routes and connects businesses to 60% of the world’s cloud giants.
We have been a part of the rich heritage of the internet in India. Over the last 25 years, enterprise-enabled services have been essential to the adoption of digital services in the country. Connectivity is an essential fabric of sustenance for the economy. We are committed to enabling Industry leaders in this New World of Communications™, with our unique promise of delivering secure connected digital experiences.
In 2020, we announced the launch of ‘Secure Connected Digital Experience’ (SCDx), a proposition intended to meet this growing, worldwide demand for new ways of operating, which includes far higher levels of working from home, rising security risks, a shift to digital commerce, and more contactless experiences. It will help companies currently relying on short-term fixes by providing holistic, secure, enterprise-level digital solutions that address current challenges and are fit for the long term.
Job ID: 142072587
