Application Support Engineer

Project Role : Application Support Engineer

Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills : Python (Programming Language)

Good to have skills : NA

Minimum 3 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary:

As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to monitoring system performance, diagnosing problems, and ensuring smooth operation of critical applications. The position demands collaboration with different teams to maintain system stability and deliver timely solutions, contributing to the overall efficiency and reliability of business processes.

Roles & Responsibilities:

• Expected to perform independently and become an SME.
• Required active participation/contribution in team discussions.
• Contribute in providing solutions to work related problems.
• Collaborate with cross-functional teams to identify root causes and implement effective resolutions.
• Document and communicate findings and solutions clearly to stakeholders.
• Assist in the continuous improvement of support processes and tools.
• Provide guidance and support to junior team members to foster their development.
  
  

Professional & Technical Skills:

• Must To Have Skills: Proficiency in Python (Programming Language).
• Strong problem-solving abilities to analyze and troubleshoot complex software issues.
• Experience with debugging and monitoring tools to track application performance.
• Ability to work with various operating systems and understand system architecture.
• Good communication skills to effectively interact with technical and non-technical teams.
• Familiarity with incident management and ticketing systems.
  
  

Additional Information:

• The candidate should have minimum 3 years of experience in Python (Programming Language).
• This position is based at our Hyderabad office.
• A 15 years full time education is required.
  
  

, 15 years full time education