Sr. E-Commerce Executive (eBay Marketplace)

Role Overview 

End-to-end ownership of multi-account global eBay operations with focus on revenue protection, SLA adherence, logistics control, and team co-ordination. 

Key Responsibilities 

• Monitor insertion/store/advanced listing fees and prevent leakages

• Manage multiple eBay accounts across US, UK, CA, AU, EU

• Handle returns, disputes, INR, BBE, feedback removal

• Audit freight, shipping costs, and claims (DHL/FedEx)

• Manage Webinterpret promotions, invoices, and sync issues

• Ensure KYC, GPSR, LUCID compliance 

Operational SLAs & KPIs 

• ≥98% same-day response to buyer messages

• ≥97% tracking upload rate

• Returns & disputes within acceptable thresholds

• Same-day refunds/replacements

• Zero financial leakage errors 

• Timely claim settlements 

Team Co-ordination 

• Task delegation and monitoring

• QC checks for e-bay operations tasks

• Conduct training and feedback sessions

• Real-time issue resolution 

Customer & Revenue Impact 

• Handle buyer negotiations and offers

• Convert inquiries into sales

• Coordinate with purchase team for demand

• Manage overselling scenarios

• Ensure high customer satisfaction 

Logistics & Cost Optimization 

• Freight comparison and cost reduction

• Utilize courier schemes and benefits

• Ensure best LSP selection 

Reporting 

• Daily sales report and account health reporting (fees, traffic, impressions)

• Monthly transactions and finance reports submission to accounts

• Performance tracking and analysis 

Please fill out this questionnaire to help us better understand your experience and expertise. https://forms.gle/QRGy1v9fAnemqNN37