Sr. Director, Customer Success

Sterling Talent

Remote

5-10 Years

Save

Posted 26 days ago
Over 100 applicants

Quick Apply

Job Description

Responsibilities:
Designing, developing, and implementing a comprehensive strategy and operating plan for the Customer Services and Account Management organizations in a global, rapid growth environment focusing on obtaining results, creating an exceptional customer experience, and deepening client relationships.
Maintain, grow, and increase the existing businesss profitability and manage the assigned accounts strategic direction. In addition, aggressively expand revenue within the current Enterprise base customers.
Meet or exceed standard business and sales metrics, including quotas, revenue growth, client satisfaction, and inventory workflow management.
Create an effective revenue pipeline strategy and effectively manage the process to create the scale of opportunities necessary to meet targets within the existing customer base.
Transform the current organization into a customer-centric, proactive, trusted advisor organization that uses a solutions sales approach.
Demonstrate an understanding of the qualitative strategies and initiatives of the existing vital customers and articulate their companies goals, including understanding the performance metrics or KPIs that will be used to measure execution success.
Utilize retention and upsell practices and benchmarking processes to drive operational efficiencies
What You Will Need to be Successful:
Bachelors Degree or equivalent (MBA preferred)
5+ years proven experience and track record in sales account management, managing complex solutions and products for strategic National and or Global accounts with C-level relationship experience. With experience managing accounts valued at over $500K.
2+ years of organizational leadership Experience
Ability to manage and lead effectively during times of organizational change and transformation
Experience working in growth-oriented businesses within a competitive environment
Excellent tactical execution skills and the ability to deliver results under pressure
Strong understanding of process management, with the capability to innovate and improve process tools and conventions
Skilled in crafting detailed, well-written communications and proposals for various stakeholders
Willingness to travel up to 25% of the time
Preferred-Entrepreneurial mindset with a proven ability to thrive in dynamic, fast-paced environments, optimizing and leveraging limited resources
Other Skills, Abilities, and Traits:
Strong emphasis on teamwork, collaboration, and continuous process innovation
Ability to influence others through clear and compelling verbal and written communication
Strategic thinker with strong organizational, analytical, and problem-solving capabilities
Skilled in building relationships and effectively communicating across all levels of the organization
Diligent, resourceful, versatile, and adept at multitasking in a high-pressure environment

More Info

Job Type:

Permanent Job, Work From Home

Industry:

Recruiting, Staffing Agency

Role:

Customer Service Executive (Non-voice)

Function:

Customer Service/Call Centre/BPO

Employment Type:

Full time

Open to candidates from:

Indian

About Company

Sterling Talent

At Sterling Talent Services, we endeavor with a firm resolution that we are an extension of our client and therefore we perform as a responsible mediator of their organisation. We have an established database of a variety of prospective candidates, and we continually emphasis on upgrading the database by exploring new sourcing resources. We understand that each client is unique, so we try provide to their requirements accordingly with a spectrum of fresh perspective & young talent of management professionals, capable to provide high degree of solutions. We perform our best to provide customized solutions to our clients keeping in view the dynamic range of Clients’ corporate culture, management style and vision. Our mission is “To emerge as a respectable Human Resource Solutions Company, synergizing with our clientele to provide world-class human capital solutions, proving to be of great value to client organisations”.

Job ID: 119073553

Jobs by Skill - IT