Senior Customer Success Executive

Company: Renaissance Jewel

Location: Remote

Experience: 5+ Years

Shift: EST (US Time Zone)

Compensation: 5 LPA 8 LPA (Based on experience)

https://renaissancejewel.com/

About Us

Renaissance Jewel is a fast-growing e-commerce brand specializing in fine diamond and lab-grown diamond jewelry. We cater to an international clientele, primarily in the USA and Canada, delivering high-quality craftsmanship and exceptional customer experiences.

About the Role

We are looking for a Senior Customer Success Executive who will be responsible for managing high-value customer interactions, ensuring customer satisfaction, and driving retention through excellent service and communication.

Key Responsibilities

• Handle inbound customer queries via calls, chats, and emails
• Manage end-to-end customer experience and resolve escalations
• Build strong relationships with customers to ensure repeat business
• Coordinate with internal teams (sales, operations, logistics) for issue resolution
• Ensure timely follow-ups and closure of customer requests
• Deliver a premium customer experience aligned with brand standards

Required Skills & Qualifications

• 5+ years of experience in customer support / customer success roles
• Excellent verbal communication skills with a neutral or US-accented English proficiency, suitable for interacting with international (US-based) clients
• Experience handling international customers is preferred
• Strong problem-solving and interpersonal skills
• Ability to manage multiple customer interactions efficiently
• Experience in e-commerce or luxury / jewelry industry
• Exposure to high-ticket customer handling