Health Delivery Senior Director
The Health Delivery Senior Director is responsible for the comprehensive health service experience for their portfolio of clients. The Health Delivery Senior Director serves as the primary coordinator across internal teams, developing tailored strategies to expand Health & Welfare (HW) solution adoption for each client. The Health Delivery Senior Director maintains an in-depth awareness of each client's industry trends and the evolving goals of their benefits departments, while also monitoring the regulatory landscape and competitive environment to inform recommendations and actions.
Job Responsibilities
- Serve as the client's advocate, ensuring seamless HW delivery and integration of all related solutions and teams involved in the client's service experience
- Lead governance practices to provide ongoing operational oversight and ensure delivery excellence
- Cultivate and strengthen client relationships by proactively offering insights and solutions aligned with each client's needs
- Coach and mentor team members within HW to foster development and high performance
- Identify potential risks in HW delivery and implement mitigation strategies
- Consistently achieve or surpass goals related to profitability, operational effectiveness, compliance, and client satisfaction
- Engage in sales activities, including presenting to prospective clients and supporting new business efforts
- Maintain accuracy in financial forecasting and support fiscal accountability
- Oversee client contracts to protect margins, ensure SLA compliance, and manage E&O matters
- Act as a subject matter expert for the rollout of new products and services
Knowledge and Expertise
- Drives positive transformation both within the organization and with clients
- Communicates complex concepts clearly, translating strategic direction into actionable team goals and deliverables
- Brings creativity and innovation to problem solving
- Promotes collaboration across teams to achieve business results
- Models servant leadership and champions the client-centric culture that distinguishes Alight
- Demonstrates excellent organizational skills, providing clear direction and supporting the implementation of innovative solutions
- Leads teams through change, inspiring alignment, and cooperation
- Builds trust and respect among team members to strengthen collaboration
Education
- Master's degree (business-related field preferred)
- 20+ years of Health & Welfare experience, with broad exposure to diverse client environments
This is a Work from Office Role where the individual is expected to be in office all 5 Days working a UK Shift or a US EST Shift
We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.
DISCLAIMER:
Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.
